Technology mentors
14 verified mentors who work in Technology. Book a 1:1 call about the problem on your desk this week. Your first call is free.
Technical customers ask harder questions and expect faster answers
Customer experience in technology companies means supporting people who often know the product almost as well as you do. The questions are technical, the escalations go to engineering, and a slow answer is noticed by someone who can read the status page.
The mentors on this page work in technology: hardware, infrastructure, developer tools, IT services and software. They have built tiered support with engineers behind it, written escalation paths that do not depend on a favour, run status communication during an outage, and supported enterprise customers with their own technical teams.
Bring the problem. An escalation process that runs on whoever answers in Slack. Engineers who see support tickets as interruptions. A knowledge base that cannot keep up with release notes. Support agents who need more technical depth and no time to learn it. An incident you want to handle better next time.
Because everyone here works in the industry, you can describe the stack and skip the explanation. Your first call is free.
What a Technology mentor helps with
- Tiered support and escalation paths to engineering that hold up
- Getting engineering and support to share ownership of bugs
- Customer communication during outages and incidents
- Building technical depth on a support team without hiring engineers
- Supporting enterprise customers who have their own technical teams
- Keeping documentation current when the product ships every week
Mentors
Kelly Klein
FreeSr CSM Strategic Accounts at LogicMonitor
Austin
Enterprise CSM handling Fortune 100 accounts for the past 10 years.
Camila Ferreira
FreeFounder & CEO at Rise UP
Miami
Award-winning CX leader helping executives turn experience into growth and presence into influence.
Ines van Dijk
FreeCX Communication Specialist at Customer Support Excellence
Tiel
Your CX Communications specialist
Karthick JL
FreeFounder at Customer Success Compass
Chennai
CS & CX leader with 20+ years helping professionals, leaders and B2B founders scale retention, growth, leadership and customer centric strategies.
Natasha Puckett
FreeSenior Manger of Escalations and CX Quality at GoHighlevel
Los Angeles
Turning messy support into scalable, AI-powered CX systems that actually drive impact.
Robyn Barton
FreeLearning Business Partner at (coming soon)
Portland, OR
People development leader helping professionals thrive
TONI KELLER
FreeAI / CX operator with 13+ years at TK Consulting
San Diego
CX Leader | Scaled CX from $600K to $12M+/mo | AI & Contact Center Ops
Idit Matas
FreeHead of Technical Support at Firebolt
New York
Support Leader with over a decade of experience in B2B SaaS, cloud-based developer-focused products.
James Parkin
FreeHelping you to get hired at Ellison Coast
Newbury
"In all my years in the #customerexperience #CCaaS industry, I've never met a recruitment consultant like James!" - CX Consultancy, Company Co-Founder
Giulio Castiglioni
FreeCustomer Care Director at Playtomic
Madrid
Data-Driven CX Leader | AI & SaaS Expert | Team Builder & Strategist
Obdus Bohorquez
FreeHead of Support at Smashcut
San Pedro Sula
Experienced Support leader with 15+ years, excelling in remote work, problem-solving, and innovation
Mario Guisado
FreeDirector, Customer Support at Independent Contractor
Vancouver
I'm a Senior Customer Experience Leader that drives operational efficiency and influences change within B2B, B2C SaaS industries. I use data to build, empower, and champion high-performance teams.
Showing 12 of 14. See all 14 Technology mentors in the directory.
From sessions with these mentors
My experience working with Kelly over the last few months has been incredible since day 1. She is empathetic, professional, and brilliant. When I told her about my previous work experience, she instantly recognized skills that aligned with the roles I'm looking for, and helped me write my resume in a way that shows off my Customer Success strengths. In a world full of automation and apathy, Kelly is a bright shining light of humanity and warmth.
I had an inspirational call with Camila where she shared her career journey with me. It gave me the inspiration to look at my own career aspirations from a different point of view - one I will carry forward all throughout my future. Thanks Camila!
Learn it, then talk it through
Questions people ask before booking
Is the first call really free?
Yes. One 30 minute call with any mentor, no card and no trial to cancel. Membership after that is one price for unlimited calls.
How is this different from the SaaS page?
It is wider. This page covers hardware, infrastructure, IT services and developer tools as well as software. Mentors CX has a separate page for SaaS mentors if subscription software is the whole question.
Do I need to be technical to book?
No. Many people book because they lead a support team in a technical company without an engineering background. Say so when you book.
Can a mentor review our escalation process?
Yes. Describe it or attach a diagram in the booking notes and the mentor will come to the call having read it.
Other ways to browse
- Customer service and support47
- Building a team41
- SaaS36
- Team management36
- Zendesk31
- Remote work26
- Consulting22
- Voice of the customer programs21
- Customer journey mapping20
- Ecommerce20
- Customer loyalty and retention19
- Employee Training and Engagement18
- Data analysis and insights17
- Customer Feedback and Surveys16
- Outsourcing16
- Intercom15
- Omni-channel Experience14
- Onboarding14
- Customer Success Management12
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Stop guessing. Ask someone who works in Technology.
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First call free · 14 mentors
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