Technology mentors
16 verified mentors who work in Technology. Book a 1:1 call about the problem on your desk this week. Your first call is free.
Mentors who work on technology every day
Every mentor on this page lists Technology as part of their work. Each of them was verified by Mentors CX before being listed, and each is a working customer experience professional rather than a full time coach, so a call gets you how the job is actually done rather than how it is described in a course.
A first call is 30 minutes and free. It works best with one specific problem rather than a general conversation: the mentors here are used to being handed something half finished and asked what to do next. Say where you are stuck when you book, and send anything they should read first in the booking notes.
If the first person you speak to is not the right fit, book someone else. The profiles list current role, company, city and the tools each mentor works in, and the reviews are written by people who took the same call you are about to take.
What a Technology mentor helps with
- Where to start when technology lands on your desk and nobody owns it
- What good looks like, from people doing it now rather than a benchmark report
- The first change worth making, and the ones that can wait
- Making the case for it to a leadership team
- Whether your problem is really the tools or really the process
- What these mentors got wrong the first time they tried it
Mentors
Sara Skandalaris
FreeManager, Support Knowledge & Content at Wealthsimple
Detroit, MI
Chat with me about AI, L&D, Quality, Knowledge Management, and Operational Excellence!
Kelly Klein
FreeSr CSM Strategic Accounts at LogicMonitor
Austin
Enterprise CSM handling Fortune 100 accounts for the past 10 years.
Camila Ferreira
FreeFounder & CEO at Rise UP
Miami
Award-winning CX leader helping executives turn experience into growth and presence into influence.
Karthick JL
FreeFounder at Customer Success Compass
Chennai
CS & CX leader with 20+ years helping professionals, leaders and B2B founders scale retention, growth, leadership and customer centric strategies.
Mateus Paderes
FreeCustomer Success Director at Speedio
Barcelona
Customer Lifecycle Director with over 8 years leading and scaling teams to over 100 professionals across seven countries.
TONI KELLER
FreeAI / CX operator with 13+ years at TK Consulting
San Diego
CX Leader | Scaled CX from $600K to $12M+/mo | AI & Contact Center Ops
Idit Matas
FreeHead of Technical Support at Firebolt
New York
Support Leader with over a decade of experience in B2B SaaS, cloud-based developer-focused products.
James Parkin
FreeHelping you to get hired at Ellison Coast
Newbury
"In all my years in the #customerexperience #CCaaS industry, I've never met a recruitment consultant like James!" - CX Consultancy, Company Co-Founder
Giulio Castiglioni
FreeCustomer Care Director at Playtomic
Madrid
Data-Driven CX Leader | AI & SaaS Expert | Team Builder & Strategist
Obdus Bohorquez
FreeHead of Support at Smashcut
San Pedro Sula
Experienced Support leader with 15+ years, excelling in remote work, problem-solving, and innovation
Mario Guisado
FreeDirector, Customer Support at Independent Contractor
Vancouver
I'm a Senior Customer Experience Leader that drives operational efficiency and influences change within B2B, B2C SaaS industries. I use data to build, empower, and champion high-performance teams.
Mercer Smith
FreeVP, Managed Operations at PartnerHero
Austin
I am an operator with a big heart! I love helping small teams grow and operationalize, and help leaders step into their power.
Showing 12 of 16. See all 16 Technology mentors in the directory.
From sessions with these mentors
My experience working with Kelly over the last few months has been incredible since day 1. She is empathetic, professional, and brilliant. When I told her about my previous work experience, she instantly recognized skills that aligned with the roles I'm looking for, and helped me write my resume in a way that shows off my Customer Success strengths. In a world full of automation and apathy, Kelly is a bright shining light of humanity and warmth.
Sara provided an exceptional mentorship session on CX quality and training. The session was well-structured, providing actionable resources I could implement immediately. Sara's supportive style and expertise have already helped improve our approach. Highly recommended for anyone seeking CX guidance.
Questions people ask before booking
Is the first call really free?
Yes. One 30 minute call with any mentor, no card and no trial to cancel. Membership after that is one price for unlimited calls.
How do I choose a mentor?
Read the short bio and the reviews, then pick someone whose last job looks like your next problem. Company size is usually a better guide than job title.
What should I bring to the call?
One problem and any document that describes it. Sending it in the booking notes means the mentor arrives having read it instead of spending ten minutes catching up.
Can I book the same mentor again?
Yes. Membership is unlimited calls at one price, so a second call with someone who already has the context costs nothing extra.
Other ways to browse
- Customer service and support47
- Building a team39
- Team management39
- SaaS36
- Zendesk33
- Remote work27
- Consulting21
- Customer journey mapping20
- Customer loyalty and retention20
- Voice of the customer programs20
- Data analysis and insights19
- Ecommerce19
- Employee Training and Engagement19
- Customer Feedback and Surveys15
- Intercom15
- Onboarding15
- Outsourcing15
- Omni-channel Experience14
- Customer Success Management13
- Confluence12
- All mentors
Stop guessing. Ask someone who works in Technology.
Your first call is free. Membership after that is unlimited 1:1 calls at one price.
First call free · 16 mentors
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