I’m a CX leader who turns support into strategy and strategy into revenue. Featured in Built In LA as a rising top leader, a mentor for the Gladly Mentor Program, and a speaker on Support Driven’s panel. I help CX creatives grow their influence, scale their creativity, and show the business that CX pays for itself. If you want a bigger seat, build projects that become positions, lets make your value undeniable.
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My expertise sits at the intersection of scaling customer experience operations and building AI-driven support systems that drive efficiency, retention, and measurable business impact. I specialize in turning customer data and frontline insights into structured systems, automation, and strategies that elevate both the customer journey and operational performance.
B2B Saas B2C D2C
My tech stack includes: Zendesk FreshDesk Gladly Maestro Klaus Nicereply Sigma Tableau Notion Clickup Jira Drip Customerio SurveyMonkey
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