Blogs about Mentors CX and the world of customer experience

Customer experience has moved from a “nice to have” to a core business strategy. Across industries, CX now plays a direct role in growth, margin, and brand resilience.

Facing any challenge can feel like the end of the world, but don’t let that discourage you from improving your company’s CX.

While we can understand some of the fears people have over artificial intelligence, we can’t also help but notice how many benefits it contributes to those who smartly implement it.

Historically there has always been a leader in groups, animals have apex predators when they hunt in packs, countries have presidents or royalty, and businesses have CEOs and board members.

Skills like conflict resolution can be an innate part of a person, or they could learn how to master it over time.

You shouldn’t face your business’ challenges on your own, there are people out there willing to help you.

There are few things that separate a good mentor from a great one, and mostly it is through small details that you can separate them.

Customer experience metrics show how customers perceive a company and help measure how satisfied customers are with their interactions.

If your company is not investing in better opportunities, then you will most likely see your employees walk away.

Having a mentoring program in your company increases the chances of employees staying at your company and increases their performance.

A company’s ROI can include many different factors than just monetary value, like keeping their customers happy to earn new customers.

Setting clear expectations from the beginning will help you prevent misunderstandings and feeling disappointed.