Expert guidance on delivering outstanding customer service, building customer-led growth strategies, and maximizing revenue through exceptional experiences.
Training is an essential part of the hiring process, even though it happens once the person is hired. You may hire the best prepared person for the role, but even they will need training.
When it comes to mentoring you have 2 main models to decide how the communication will happen.
If you are not afraid of customer churn yet, you should be! Customers leaving need to be your worst nightmare, in a way where every lost customer hurts, not for lost revenue reasons only.
Mentoring sessions are a great way to overcome professional obstacles and obtaining guidance when you are feeling the need of achieving a goal.
In this article, we will explain some of those signs and let you know about the importance of having a mentor.
Being a mentee shouldn't be something to take lightly, you become someone who must take pride in your decision of asking for help.
Customer experience has moved from a “nice to have” to a core business strategy. Across industries, CX now plays a direct role in growth, margin, and brand resilience.
Facing any challenge can feel like the end of the world, but don’t let that discourage you from improving your company’s CX.
