A small team with big dreams
We all want to enjoy this journey called life. And most of us want others to enjoy life too. Our days go by with daily interactions: with humans, with tech, with ourselves. These make up our daily experiences. They can be positive, neutral, or negative. Our mission is to help people and brands achieve a higher percentage of positive interactions through amazing customer experience.
Our story
One of our founders was a mentee and a mentor in a different mentorship platform (unrelated to CX), and was inspired to bring a similar idea into a space he’s been part of for more than ten years. Customer experience. That’s how Mentors CX was first conceived.
It suckssss when brands ruin our day, doesn’t it? There’s a lot of bad CX practices out there, but trust me, sometimes it’s not that companies are trying to create a bad experience, it’s just that they’re unaware of how to improve the journey customers follow through their touchpoints.
Some are stuck. We are building this platform because we want a better world, and we want to connect CX leaders with other forward-thinking folks who are ready to get unstuck and keep growing in their career, while making those customer interactions positive along the journey. It’s true, there’s a lot of content and some communities out there, but we believe nothing beats a 1:1 with mentors who have been there before. Getting actionable, tailored feedback is priceless (we do have membership plans and affordable prices though, lol).
Our core values
Community-focused
We believe in the power of collaboration, shared knowledge, and collective support. By fostering a community-focused environment, we aim to create a space where every member thrives, learns, and succeeds together.
Lifelong Learner
Our dedication to continuous education and exploration ensures that our community remains at the forefront of industry trends, enabling us to provide innovative solutions and valuable insights to our members.
Humbleness
We recognize that every voice within our community holds significance, and we approach each interaction with respect and openness. In embracing humbleness, we create an environment where ideas flourish, and collaboration knows no bounds.
Own your growth
Every member is encouraged to take initiative, embrace challenges, and lead with a mindset of continuous improvement. By fostering a culture of proactive leadership, we ensure that our community not only adapts to change but thrives in it.
Our Logo
Our logo is simple.
The “CX” part is kinda obvious 😀- it stands for customer experience.
In the Mayan civilization, number four represents the Cardinal Direction: North, East, South, and West. In our logo, the four horizontal lines across the arrow portrait that, with the arrow itself pointing upward to clarify the focus on the North. The mentors are providing guidance. Helping mentees find the northstar, and both mentors and mentees keep growing personally and professionally.
You’ll see other subtle Mayan references around. For example, our plans are named Eclipse, Moon, and Sun because of the relation Mayans had with Astronomy.
Our Health Pillars
Embrace an active lifestyle by incorporating regular physical activity into your routine. It’s okay to take regular breaks during your workday.
Nourish your body with wholesome and nutrient-rich foods, increasing your veggies and fruits intake. Less sugars and processed foods.
Prioritize adequate and restful sleep. Don’t feel unproductive because you sleep 8 hours. You’ll be more efficient when you’re awake.
Foster a positive and resilient mindset, cultivating an optimistic (but realistic) outlook that makes others feel good when talking to you.
Our platform enables relationships, which is also essential for longevity. Therefore, we didn’t write it as a health pillar. It’s already embedded in the company’s dynamic.
PS: Even though these were inspired by many articles, published studies, docuseries, books, and documentaries, we decided to add this as our company’s health pillars after reading a NYT article written by Dana G. Smith on Jan 4th. It was simple and updated.