Craig Stoss
VP of Solutions
KODIF
Trusted by CX professionals worldwide
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Get direct access to experienced CX professionals, book unlimited 1:1 calls, and gain the insights you need to grow your career or business.
50+ expert mentors
Why Mentors CX
Benefits of joining our community
Gain valuable insights, foster meaningful connections, and accelerate your professional growth in customer experience.
Expand your network
Open the door to collaborative opportunities and lifelong connections within our Mentors CX community.
Get tailored guidance
Receive personalized support to overcome challenges and propel your professional journey forward.
Career growth & development
Utilize the collective wisdom of our community to empower your success in customer experience.
Trusted Expertise
Our mentors come from leading companies
Meet Our Mentors
Get guidance from CX leaders
Connect with industry experts from forward-thinking brands who are ready to help you succeed.
Hilary Dudek
Head of Customer Experience
Gamma
Ren Fuller-Wasserman
Senior Director of Customer Experience
TUSHY
Michaela Carpenter
Customer Success Operations Manager
ALLPLAN
Melanie Zayat
Product Analyst
itti
Olaf Jacobson
Founder
Soon
Andrew Rios
Head of Customer Experience
Cityside Fiber
Alisha (Ali) Joseph
Senior Operations Analyst
Invisible Technologies
Stephen Nock
Leadership Coach & Team Facilitator
&joy Coaching
Jenny Dempsey
Reputation and Marketing Specialist
Fairfield Residential
Stacy Justino
Product Support Manager
PetDesk
Giulio Castiglioni
Customer Care Director
Playtomic
Robyn Barton
Learning Business Partner
Adyen
Sarah Caminiti
Customer Support Manager
Tailscale
Cate Marques
Chief Experience Officer
Terra Kaffe
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Resources
Insights for CX excellence
Expert perspectives on customer experience, career growth, and industry trends
Tips & Tricks
Actionable tips to master the art of online mentoring
Discover proven strategies to create meaningful connections and deliver impactful guidance in virtual mentoring sessions.
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Revenue Ops
Maximizing revenue: the power of customer experience
Learn how exceptional CX directly impacts your bottom line and drives sustainable growth.
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Strategy
Turning Customers into Clients: Building Loyalty
Transform one-time buyers into lifelong advocates with these proven retention strategies.
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50+ Expert Mentors
FAQ
Questions & Answers
Everything you need to know about Mentors CX
Which subjects can I bring up with mentors?
Customer Experience covers a wide spectrum of skills and sub-categories. From customer support, onboarding, and customer journey mapping, to customer loyalty and retention strategies. Look for the perfect mentor using our filters (which include skills, industry, and tools). Whether it's strategic thinking or hands-on tips, you'll probably find someone who can help out.
How is the proficiency of mentors on the platform assured?
Recruitment is our top talent. We learned the importance of a top-notch recruiting process from the best practices at PartnerHero - a BPO that stood out due to their retention rates, low churn/attrition, culture, etc. Every mentor either has a public proven record for being a CX advocate in the industry, has worked in the CX space together with one of the founders, or has gone through a thorough recruiting process responsible to vet their skills and hands-on experience - plus the soft skills needed to be a mentor.
Do you have student or non-profit discounts?
Yes. We want to bring the best of the best to everyone possible. If you are a student, are part of a non-profit, or consider you have low income, we offer discounts. The special rate also applies to people changing careers (getting started in the CX space). You can apply for a discount here.
Can I upgrade to a different plan at a later time?
Definitely! You can upgrade or downgrade your membership whenever you want. The bill will be updated accordingly depending on which action you take.
Can I get a refund if I decide it's not a right fit?
We'd hate to see you go, but you can. If you decide our platform is not a right fit, you can cancel your membership within 21 days. Just contact our customer support team. Keep in mind that if you have scheduled any calls or didn't follow our terms & conditions accordingly, we won't process a refund.
Still have questions?
Our support team is here to help you