Question 1

Is my first mentorship call really free?

Accepted Answer

Yes. Create your Mentors CX account and book your first mentorship call at no cost. No credit card is required. If you find the experience valuable and want continued access to mentorship and the Mentors CX community, you can choose a membership afterward.

Question 2

What happens after my free first call?

Accepted Answer

After your first free mentorship call, you can decide whether you want to continue with a Mentors CX membership. There's no automatic charge and no card is required for your free call. If you become a member, you'll get continued access to the mentor network, the private Mentors CX community, member perks, and the rest of the membership experience.

Question 3

What's included with my Mentors CX membership?

Accepted Answer

Membership gives you continued access to the Mentors CX mentor network, unlimited mentorship booking subject to fair use, the private Mentors CX Slack community, mentor messaging, guided onboarding, the Mentors CX Perks Hub, and member support.

Question 4

Do mentors charge for sessions?

Accepted Answer

Some do, but many don't. Every mentor starts by giving back to the community and must complete four mentorship sessions and receive four reviews before they can set an hourly rate. Many mentors choose to continue offering sessions at no additional cost even after that. If a mentor does charge, you'll always see the fee before booking. Any mentor fee is separate from your Mentors CX membership.

Question 5

What does "unlimited mentorship calls" mean?

Accepted Answer

You aren't limited to a fixed number of mentorship calls each month. To make sure mentor availability stays fair and members use the platform responsibly, our Fair Usage Policy applies. You can have up to four mentorship calls queued at one time. Once one of those calls takes place, you can request another.

Question 6

Can I meet with different mentors?

Accepted Answer

Absolutely. In fact, that's one of the biggest advantages of Mentors CX. You might want one mentor for leadership advice, another for interview preparation, another for CX operations, and someone completely different six months later when your responsibilities change. Your membership gives you access to the entire network.

Question 7

What can I talk about with mentors?

Accepted Answer

Anything connected to your work or career in Customer Experience. Members use mentorship for customer support, customer success, CX strategy, leadership and people management, career development, interview preparation, onboarding, workforce management, quality assurance, operations, AI and automation, customer journeys, tools and technology, building or scaling teams, navigating a new role, breaking into CX, and the countless situations that don't fit neatly into a category. If you're not sure who to talk to, we'll help you find someone.

Question 8

What's included in the private community?

Accepted Answer

The Mentors CX Slack community is a member-only space for CX professionals to ask questions, share experiences, get feedback, exchange ideas, build relationships, and learn from each other between mentorship calls. It's designed to complement 1:1 mentorship rather than replace it.

Question 9

Who is Mentors CX for?

Accepted Answer

Mentors CX is for CX professionals at different stages of their careers, from people entering the field to experienced leaders navigating new challenges. Members use Mentors CX for career growth, leadership, customer support and success, operations, onboarding, AI and automation, interviews, promotions, scaling teams, and the countless situations that come with working in CX. If you're not sure who to talk to, we'll help you find the right mentor.

Question 10

Can my company pay for my membership?

Accepted Answer

Yes. Mentors CX can be used as part of your professional development, learning, or career growth budget. We've created a simple resource you can send to your manager or People/L&D team explaining what Mentors CX includes and why you're requesting reimbursement. If your company wants to purchase memberships for several people, contact us and we'll help.

Question 11

Do you offer financial assistance?

Accepted Answer

Yes. We don't want cost to prevent someone from accessing support during a moment when mentorship could make a meaningful difference. Financial assistance of up to 100% may be available to students, nonprofit professionals, people between jobs, people changing careers or entering CX, and people experiencing financial hardship or limited income.

Question 12

Can I cancel my membership?

Accepted Answer

Yes. Your membership renews according to the billing term you choose: monthly, quarterly, or annually. You can cancel before your next renewal to stop future charges.

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