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Free
Price per hour
min
Call duration
Soon.
Next Available day
English
San Diego, United States of America
Joined February, 2025
5.0
Free
Price per session
30 min
With nearly two decades in customer experience and support leadership, I’ve led teams, developed strategies, and spoken at industry events to help businesses create more human-centered CX. I’ve also built two Udemy courses, mentored CX professionals, and navigated the highs and lows of career pivots—including being laid off. That experience led me to an unexpected shift: furniture flipping. Now, alongside my full-time marketing job, I restore furniture, host "The Career Flipper Podcast", and share real stories of career change. My journey has been anything but linear, and I love helping others navigate their own career twists and turns.
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I started my career on the front lines in customer service contact center support. I have also been a supervisor and manager.
With little to no budget, and a lot of creativity, I've built these programs for startups, as well as collected feedback, tracked metrics to show ROI, and used data to tell a story to make improvements across the org.
From writing the surveys, to reviewing the results and actually getting customers to submit their feedback and internal teams to do something with it.
Doing this with little to no budget at startups can be tricky, but not impossible.
From singing songs to customers to handwriting cards and dropping them in the mail, to sending personalized videos via email to put a face to my name, there are many low-budget ways to get creative and personalize the customer experience.
In the ag tech space, I developed SOPs to navigate consumer crisis related issues to produce.
From doing 10,000 demos to changing up a platform that a team used for years, I've navigated this in the startup realm.
Being the person on the front lines responding to comments, to analyzing comments for trends and issues, to social listening and content creation, I've done this as well in the startup world as well as on my side-hustles for furniture flipping and the podcast.
I worked remote and hybrid roles since 2006 and can shed light on practices for showing up as your best self.
I have worked in the ag tech space as well as ecommerce for produce.
I worked in the DMV content space
I have spent time as a freelance contractor/consultant.
I have spent time with an ecommerce produce delivery service.
I helped develop a subscription service.
I have worked in the Saas space, mainly VoIP.
I have worked in CX on marketing teams.
I have experience with VoIP
I have used Zendesk at several different organizations.
I have used this.
I used this to help the team with their self-reviews.
I had the privilege of having a 30-minute mentoring session with Jenny, and I must say, it was nothing short of amazing! From the moment our session began, Jenny's enthusiasm and genuine joy for teaching were palpable. She went above and beyond to share her wisdom and knowledge on the topics I had chosen, offering insights that were not only informative but also inspiring. Her ability to make complex ideas accessible and engaging exceeded my expectations. Jenny is truly the best in what she does! Her passion for helping others grow and succeed shines through in every word. I left the session feeling motivated, empowered, and grateful for her time. i LOVED it~ Highly recommend her as a mentor! Thank you Jenny!!! :)