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Free
Price per hour
min
Call duration
Soon.
Next Available day
English, Spanish
Cambria, CA, United States of America
Joined July, 2025
5.0
Free
Price per session
45 min
I’m CX leader with a background as unconventional as the brand I currently serve. As Head of Customer Experience at TUSHY, I lead a team that brings empathy, humor, and high-quality support to a space most people don’t talk about—but definitely care about. From launching a surf travel startup to running a shipping container coffee shop in LA to teaching STEM to kindergartners, my career has always centered around one core belief: when you put people first, everything else gets better. I’ve built CX systems from scratch, scaled support with heart, and created team cultures that feel as good as the experiences we deliver. I believe real magic happens at the intersection of operational clarity and human connection. As a mentor, I’m here to help you lead with authenticity, build systems that scale, and find joy in the work of serving others.
Leading Customer Experience at a modern bidet company revolutionizing the American bathroom
As COO of Wavecation, I led operations, growth, and guest experience for the first surf-centric vacation rental marketplace, connecting travelers with one-of-a-kind stays near the world’s best waves.
As Head of Operations at Pour This, I oversaw the full customer and membership experience—from support to fulfillment—ensuring every wine delivery landed smoothly and delightfully, while building scalable systems for order management, retention, and CX excellence.
As co-owner of Shreebs Coffee, I helped launch and operate the first shipping container coffee shop in Los Angeles, bringing a bold, community-focused concept to life while managing daily operations, branding, and customer experience.
As a founding member of the Los Angeles Community Care team at Good Eggs, I helped launch the market by supporting customers through hands-on service and order management—laying the groundwork for a responsive, people-first customer experience from day one.
Over a decade leading customer service and support teams, I specialize in building empathetic, high-performing CX operations that balance human care with smart automation.
I’ve led CX and e-commerce strategy across a range of consumer goods—from modern bidets at TUSHY to locally sourced groceries at Good Eggs to curated wine subscriptions at Pour This. I specialize in crafting loyalty-driving experiences that marry operational efficiency with brand personality, whether I’m troubleshooting toilet seat fit or recommending a Pinot. My sweet spot is helping purpose-driven brands scale without losing their soul.
With over 15 years in e-commerce, I’ve led CX and digital strategy across surf travel, sustainable groceries, wine subscriptions, and modern bidets. I specialize in creating seamless, loyalty-driving experiences that scale without losing the spark.
Before diving into e-commerce and CX, I spent years in education—first leading an elementary classroom in Argentina, while also building my own English teaching company for executives. I later became the only non-native Spanish teacher at a full-immersion charter school in East LA, led a STEM-based after-school program, and led volunteer study programs throughout Central America. That foundation in communication, empathy, and cultural fluency continues to shape the way I build teams and customer experiences today.
I built Wavecation, a surf travel marketplace, from the ground up to connect wave-chasers with dreamy stays around the world. I’ve also led volunteer trips across Mexico and Central America and spent years living abroad, fueling my passion for crafting meaningful, memorable travel experiences. Whether it's surf, service, or spontaneous adventure, I believe the best trips leave you deeply impacted, and better understanding where you come from.
Gorgias power user
REN’s awesome! Expert in CS. She picks up on your business very quickly and had creative ideas and insights that I found super helpful. If you’re a newbie to CS like me, don’t hesitate to reach out to her.
I recently had the chance to connect with Ren to exchange ideas on all things Customer Experience, and I left the conversation feeling both energized and inspired. She has such a warm approach, paired with a true depth of CX and people knowledge. What stood out most to me was how every insight she shared came with practical, applicable takeaways that I could put into action right away.
Ren was absolutely incredible! It was so great getting her thoughts on things we are struggling with that she has experience in. I would highly recommend her to anyone!