Privacy Policy

Mentors CX is operated by:

For purposes of applicable privacy laws, Mentors CX LLC generally acts as the controller or business responsible for determining how and why personal information is processed through the Mentors CX platform.

For privacy questions or requests, contact:

support@mentorscx.com

Privacy-related requests submitted to this address will be treated as priority support requests.

This Privacy Policy applies to personal information processed in connection with Mentors CX, including through:

• mentorscx.com and related webpages;
• Mentors CX accounts and profiles;
• mentor applications;
• membership purchases;
• mentorship bookings;
• calendar integrations;
• mentorship sessions arranged through the platform;
• the Mentors CX Slack community;
• reviews, testimonials, surveys, and feedback;
• referrals;
• support and customer-success communications;
• newsletters and marketing communications;
• analytics, advertising, cookies, and similar technologies.

Third-party services such as Slack, Stripe, Google, Microsoft, Zoom, LinkedIn, and other external platforms may also process information under their own privacy policies and terms.

Mentors CX is intended only for individuals who are 18 years of age or older.

We do not knowingly collect personal information from anyone under 18.

If we learn that a person under 18 has created an account or provided personal information to Mentors CX, we may delete the information and close the associated account.

If you believe a person under 18 has provided personal information to us, contact support@mentorscx.com.

The information we collect depends on how you use Mentors CX.

Account and Profile Information

We may collect information such as:

• first and last name;
• email address;
• profile photo;
• city and country;
• company name;
• job title or role;
• LinkedIn profile;
• biography;
• professional experience;
• employment history;
• expertise and skills;
• industries;
• languages;
• years of experience;
• mentorship interests;
• career interests or goals;
• account type and membership status;
• authentication and account-security information.

Mentor Information

If you apply to become or participate as a mentor, we may also collect:

• resume or curriculum vitae;
• professional and employment history;
• expertise and mentorship topics;
• languages;
• availability;
• Zoom or Google Meet information;
• hourly rate, where applicable;
• payout information;
• Stripe account details;
• tax information;
• billing or mailing information;
• information necessary to establish an alternative payout method.

Payment providers may independently request additional identity, tax, banking, or compliance information.

Payment and Transaction Information

When you purchase a membership or receive payments through Mentors CX, we may receive information such as:

• membership plan;
• transaction amount;
• billing status;
• transaction date;
• payment status;
• refunds;
• payout amounts;
• invoices;
• payment processor identifiers;
• referral-related payment information.

Our primary payment provider is currently Stripe.

Mentors CX does not normally store complete credit or debit card numbers directly. Payment information is generally submitted directly to and processed by Stripe or another payment provider.

Alternative Mentor Payout Information

Stripe is not available in every country.

Where Stripe or Stripe Connect cannot reasonably be used, Mentors CX may work with a mentor to establish an alternative payout method, including:

• bank transfer or wire transfer;
• PayPal;
• Wise;
• another payment provider;
• another mutually agreed method.

We may collect information reasonably necessary to complete the payment, such as banking details, payout identifiers, tax information, or account information.

The payout method and frequency may vary depending on the mentor's location, available payment infrastructure, fees, currency, payment amount, and what is reasonably practical for both parties.

Booking and Mentorship Session Information

When mentorship sessions are requested or booked, we may collect:

• mentor and member identities;
• requested mentor;
• availability;
• booking date;
• session date and time;
• timezone;
• session status;
• cancellation or rescheduling information;
• meeting provider;
• meeting link;
• reviews or ratings;
• related communications.

Mentorship calls currently take place through third-party platforms such as Google Meet or Zoom.

Mentors CX does not currently record, transcribe, or automatically summarize mentorship calls.

If a participant independently chooses to record a session, that participant is responsible for obtaining any legally required permission.

Calendar Information

Users may choose to connect supported calendar services, including:

• Google Calendar; and
• Microsoft/Outlook Calendar.

When authorized, Mentors CX may access information necessary to:

• identify availability;
• prevent scheduling conflicts;
• create mentorship meetings;
• update or cancel meetings;
• support booking functionality.

Users may revoke access through their Google or Microsoft account settings.

Mentors CX's use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including applicable Limited Use requirements.

Community and Slack Information

Paid members, mentors, staff, and other authorized users may receive access to the Mentors CX community, which may be hosted through Slack.

To provide access, we may use information such as your name, email address, profile information, and membership or mentor status.

When participating in Slack, information may include:

• profile information;
• messages;
• replies;
• reactions;
• posts;
• files;
• images;
• links;
• polls;
• participation history;
• reports or moderation information.

Information posted in the Mentors CX Slack community may be visible to other authorized community participants.

Slack also processes information under its own terms and privacy practices.

Participation in the Mentors CX community is subject to the Mentors CX Community Guidelines.

Archived or Featured Community Content

Mentors CX may preserve or publish particularly useful community discussions or resources outside Slack, including on mentorscx.com.

This may include selected or community-voted conversations.

Where appropriate, we may:

• seek permission;
• provide notice;
• attribute contributors;
• remove identifying information;
• summarize or edit discussions;
• publish information in another appropriate format.

If you have concerns about community content associated with you that has been published by Mentors CX, contact support@mentorscx.com.

Support and Customer-Success Information

When you contact support or interact with our customer-success team, we may collect:

• account information;
• communications;
• support history;
• attachments;
• booking activity;
• membership status;
• information necessary to resolve your request.

We may also use account activity to provide proactive customer success, including:

• helping you find an appropriate mentor;
• recommending mentors;
• assisting with a first booking;
• offering onboarding support;
• answering questions;
• reminding you about available services or membership benefits;
• contacting you through email or appropriate professional channels such as LinkedIn.

Referral Information

Mentors CX may operate referral or affiliate programs.

We may collect:

• referral codes or links;
• referring participant;
• referred registration;
• membership or conversion status;
• eligible revenue;
• referral compensation;
• payment status.

Referral tracking is generally managed internally.

We do not intend to provide referrers with unnecessary personal information about referred users solely because those individuals used a referral link.

When you visit or use Mentors CX, we and our service providers may automatically collect information such as:

• IP address;
• browser type;
• device type;
• operating system;
• approximate location derived from IP address;
• referring page;
• pages visited;
• links clicked;
• date and time of access;
• session duration;
• device or cookie identifiers;
• website interactions;
• performance data;
• error logs;
• security events.

We may use this information for analytics, security, fraud prevention, troubleshooting, product improvement, marketing measurement, advertising, and understanding how Mentors CX is used.

Mentors CX is designed to help Customer Experience professionals discover and connect with one another.

Certain information submitted through Mentors CX may therefore be publicly accessible.

This may include:

• name;
• profile photo;
• biography;
• city or country;
• company;
• job title;
• professional experience;
• expertise;
• mentorship interests;
• languages;
• professional links;
• LinkedIn profile;
• mentor status;
• reviews;
• ratings;
• testimonials.

Both mentor and member profiles may contain publicly visible information.

Public information may be accessible to other users, people without Mentors CX accounts, search engines, social media platforms, and other third parties.

Information made public on the internet may be copied, indexed, cached, shared, or retained by third parties outside our control.

You should only provide information for public display that you are comfortable making publicly available.

We do not intend to publicly display private authentication credentials, complete payment information, or other information identified by Mentors CX as private account information.

To request correction or removal of public profile information, contact support@mentorscx.com.

We may use personal information to:

• create and maintain accounts;
• operate mentor and member profiles;
• facilitate mentorship discovery and matching;
• process membership purchases;
• manage recurring membership payments;
• facilitate mentorship bookings;
• manage calendars and availability;
• arrange meetings;
• provide Slack community access;
• administer mentor participation;
• process mentor payouts;
• administer referral programs;
• provide customer support;
• provide onboarding and customer success;
• recommend mentors;
• send booking and account communications;
• send newsletters, community updates, surveys, promotions, and product updates;
• improve Mentors CX;
• analyze platform performance;
• understand usage;
• measure marketing campaigns;
• prevent fraud and abuse;
• authenticate users;
• enforce our Terms and Community Guidelines;
• moderate the community;
• protect users and Mentors CX;
• investigate misconduct;
• comply with legal, tax, accounting, regulatory, and financial obligations;
• establish, exercise, or defend legal rights;
• evaluate or complete financing, acquisition, restructuring, or other corporate transactions.

Where applicable privacy law requires us to identify a legal basis for processing, we may rely on:

Contract

Where processing is necessary to provide the Mentors CX service you request, including account creation, mentorship bookings, membership administration, payments, mentor participation, community access, and support.

Legitimate Interests

Where reasonably necessary for legitimate business interests, including:

• improving Mentors CX;
• customer success;
• mentor recommendations;
• fraud prevention;
• platform security;
• analytics;
• enforcing platform rules;
• preventing misuse;
• protecting legal rights;
• measuring business performance.

We rely on legitimate interests only where those interests are not overridden by applicable individual privacy rights.

Consent

Where required for activities such as:

• non-essential cookies;
• certain analytics technologies;
• advertising technologies;
• certain marketing communications;
• connected third-party services.

You may withdraw consent at any time where processing is based on consent.

Legal Obligations

Where processing is necessary to comply with legal, tax, accounting, regulatory, or other obligations.

We distinguish between communications necessary to provide Mentors CX and optional marketing communications.

Service Communications

These may include:

• mentorship requests;
• booking confirmations;
• scheduling changes;
• cancellations;
• payment notices;
• membership notices;
• account-security messages;
• support communications;
• important community notices;
• legal or policy updates.

You may not be able to opt out of essential service communications while maintaining an active account.

Marketing Communications

We may send:

• newsletters;
• educational content;
• mentor recommendations;
• community updates;
• event announcements;
• surveys;
• product updates;
• promotions.

You may unsubscribe using the link included in marketing emails or by contacting support@mentorscx.com.

Unsubscribing from marketing does not necessarily stop essential service communications.

Our current email provider is Brevo.

Mentors CX may allow third parties to sponsor newsletters, events, community initiatives, or other content.

For example, a newsletter may display a sponsor's name, logo, message, or link.

We do not provide sponsors with member email addresses or other directly identifying information merely because they sponsor Mentors CX content.

We may provide sponsors with aggregated or de-identified information such as:

• audience size;
• total deliveries;
• open rates;
• click rates;
• aggregate engagement;
• general audience information that does not identify individual recipients.

If you interact directly with a sponsor, including by visiting its website, submitting a form, or registering for an external event, information you provide may be governed by that sponsor's own privacy practices.

Mentors CX and our service providers may use cookies, pixels, tags, local storage, and similar technologies.

These may support:

• authentication;
• security;
• session management;
• website functionality;
• analytics;
• performance measurement;
• marketing attribution;
• advertising;
• remarketing.

Our current or planned tools include:

• Google Analytics;
• Google Tag Manager;
• Google Search Console;
• Google Ads;
• Meta Pixel;
• Microsoft Clarity.

Where applicable law requires consent before using non-essential technologies, we will seek to obtain that consent through our cookie-management tools.

Users may also manage certain preferences through their browser or device settings.

Blocking certain technologies may affect website functionality.

Where applicable law requires supported browser-based privacy preference signals to be honored, we will process those signals as required.

Mentors CX may introduce AI-assisted or automated features in the future.

These may include functionality related to:

• mentor matching;
• recommendations;
• customer support;
• chatbots;
• search;
• community moderation;
• content organization;
• analytics.

Such features may process information already associated with your account or information you voluntarily provide to the relevant feature.

If AI-powered functionality materially changes how we process personal information, we may provide additional notice or obtain consent where required by law.

Mentors CX does not currently use AI to record or transcribe mentorship calls and does not currently make legally significant decisions about users solely through automated processing.

Mentors CX does not intentionally request sensitive personal information such as information concerning health, religion, race or ethnicity, political opinions, sexual orientation, criminal history, or similar protected characteristics, except where certain information may be legally required for limited purposes such as tax or payment compliance.

Mentorship and community conversations may involve real workplace situations.

Please do not unnecessarily disclose:

• sensitive personal information;
• confidential business information;
• trade secrets;
• passwords or credentials;
• financial account information;
• protected health information;
• confidential client information;
• information belonging to your employer;
• information you are not authorized to disclose.

This is especially important during mentorship calls, Slack discussions, public reviews, and public profile content.

Mentors CX cannot control information users voluntarily disclose directly to other independent members or mentors.

We may share personal information with the following categories of recipients.

Service Providers

We work with third-party service providers that help us operate, secure, maintain, and improve Mentors CX.

These providers may process personal information on our behalf or, in certain circumstances, under their own privacy terms. They may provide services such as:

• website hosting and infrastructure;
• database and cloud services;
• authentication and account security;
• payment processing and mentor payouts;
• email and communications;
• analytics and website performance;
• advertising and campaign measurement;
• customer support;
• calendar and scheduling integrations;
• video conferencing;
• community hosting;
• fraud prevention, security, and technical operations.

We share personal information with service providers only where reasonably necessary for them to provide their services or where otherwise permitted by law.

Where required by applicable law, we take reasonable steps to work with service providers subject to appropriate privacy, security, confidentiality, and data-processing obligations.

Our service providers may change over time as Mentors CX evolves.

Other Users

We may share information with other members or mentors where necessary to facilitate mentorship, bookings, community participation, or other requested services.

Payment Providers and Financial Institutions

We may share information necessary to process payments, refunds, mentor payouts, tax requirements, fraud prevention, or alternative payout arrangements.

Professional Advisers

We may disclose information to lawyers, accountants, auditors, insurers, consultants, or other professional advisers where reasonably necessary.

Legal and Safety Purposes

We may disclose information where reasonably necessary to:

• comply with law;
• respond to lawful legal process;
• protect users or Mentors CX;
• investigate fraud or misconduct;
• enforce our agreements;
• protect legal rights;
• respond to legitimate requests from authorities.

Business Transactions

Personal information may be transferred or disclosed in connection with a proposed or completed merger, acquisition, investment, financing, restructuring, asset sale, sale of Mentors CX, bankruptcy, or similar corporate transaction.

Mentors CX does not sell member personal information to data brokers or unrelated third parties in exchange for money.

We do not provide newsletter sponsors with member email lists merely because they sponsor content.

However, some privacy laws define concepts such as "sale," "sharing," or "targeted advertising" more broadly and may treat certain advertising technologies as sharing even where no money is exchanged for personal information.

Where applicable law provides consent or opt-out rights relating to these activities, we will provide or honor those mechanisms as required.

Mentors CX is operated by a U.S. company and serves an international community.

Personal information may therefore be processed, stored, or accessed in the United States and other countries where Mentors CX or our service providers operate.

Privacy laws in those countries may differ from the laws where you live.

Where applicable law requires safeguards for international transfers, we will seek to use appropriate mechanisms, which may include contractual safeguards, standard contractual clauses, adequacy decisions, recognized transfer frameworks, consent where legally permitted, or another lawful transfer mechanism.

You may contact support@mentorscx.com for additional information about applicable international-transfer arrangements.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

• whether your account remains active;
• the type of information;
• the purpose for which it was collected;
• payment and transaction requirements;
• tax and accounting obligations;
• fraud prevention;
• security requirements;
• legal claims or disputes;
• technical backup cycles.

When information is no longer reasonably necessary, we may delete, anonymize, aggregate, or otherwise remove identifying characteristics from it, subject to legal and operational requirements.

Information may temporarily remain in secure backups until those backups are overwritten or deleted through normal backup processes.

Certain information may be retained after account closure where necessary or legally permitted, including transaction records, tax records, fraud-prevention information, dispute records, and information necessary to establish or defend legal rights.

Mentors CX does not currently provide self-service account deletion for all accounts.

To request account closure or deletion of applicable personal information, contact:

support@mentorscx.com

We may need to verify your identity before completing certain requests.

Closing your Mentors CX account does not necessarily result in immediate deletion of all information where retention is required or permitted for legal, financial, fraud-prevention, security, dispute, or other legitimate purposes.

Deleting a Mentors CX account also does not automatically delete information separately controlled by third-party services such as Stripe, Slack, Google, Microsoft, or Zoom.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Our infrastructure includes security controls provided by our hosting, database, authentication, payment, and infrastructure providers.

However, no internet transmission, website, database, or storage system can be guaranteed to be completely secure.

Users are responsible for maintaining the security of their own account credentials and for exercising appropriate caution when sharing confidential information.

If you believe your account has been compromised, contact support@mentorscx.com promptly.

Where required by law, we will provide applicable notifications regarding qualifying personal-data breaches.

Depending on where you live and the laws that apply, you may have rights including the right to:

• know whether we process your personal information;
• access personal information we hold about you;
• receive a copy of your personal information;
• correct inaccurate information;
• request deletion;
• request restriction of certain processing;
• object to certain processing;
• withdraw consent;
• request portability;
• opt out of marketing communications;
• opt out of certain targeted advertising or sharing;
• request information about categories of recipients;
• exercise rights concerning certain automated decisions;
• lodge a complaint with a privacy or data-protection authority;
• appeal certain privacy-request decisions where applicable.

These rights may be subject to limitations or exceptions under applicable law.

To make a request, contact:

support@mentorscx.com

We may need to verify your identity before fulfilling certain requests.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

If the GDPR, UK GDPR, or similar privacy legislation applies to our processing of your information, you may have additional rights concerning access, correction, deletion, restriction, portability, objection, consent withdrawal, and certain automated processing.

Where we rely on legitimate interests, you may have the right to object based on your particular situation.

Where we process information for direct marketing, you may object to that processing at any time.

Where processing is based on consent, withdrawing consent does not affect processing lawfully performed before withdrawal.

You may also have the right to lodge a complaint with the competent privacy or data-protection authority in your jurisdiction.

Users in other jurisdictions may have additional rights under applicable local privacy laws.

Nothing in this Privacy Policy is intended to limit rights that cannot legally be waived.

To exercise an applicable privacy right, contact support@mentorscx.com.

Residents of certain U.S. states may have additional privacy rights where applicable law applies to Mentors CX.

These may include rights to:

• access;
• correction;
• deletion;
• portability;
• information about data practices;
• opt out of certain sales, sharing, or targeted advertising;
• limit certain uses of sensitive personal information;
• appeal certain privacy-request decisions.

Mentors CX does not sell personal information to data brokers for money.

Where an applicable state law provides additional rights and Mentors CX is subject to that law, we will honor those rights as required.

Requests may be submitted to support@mentorscx.com.

Mentors CX may link to or integrate with third-party services, including:

• LinkedIn;
• Slack;
• Google;
• Microsoft;
• Zoom;
• Stripe;
• social media platforms;
• sponsor websites;
• mentor websites;
• other external resources.

We do not control the independent privacy practices of these third parties.

When you interact directly with another company, the information you provide may be governed by that company's own privacy policy.

We encourage you to review the privacy practices of third-party services you use.

Mentors participating in Mentors CX are generally independent users and are not employees of Mentors CX solely because they participate as mentors.

Members and mentors may choose to exchange information directly during or outside mentorship sessions.

Mentors CX cannot control every subsequent use of information one independent user voluntarily provides to another.

Users should exercise appropriate judgment and follow applicable Mentors CX policies when discussing workplace situations, employers, clients, personal matters, or other confidential subjects.

Mentors CX may update this Privacy Policy from time to time to reflect:

• new features;
• new integrations;
• changes to service providers;
• changes to our data practices;
• changes to applicable law;
• operational or security developments.

When we update this Privacy Policy, we will revise the "Last Updated" date.

If a change is material, we may provide additional notice through email, the website, an account notification, or another appropriate channel.

Where required by law, we will seek consent before introducing processing that requires consent.

For privacy questions, concerns, complaints, or requests, contact:

Email: support@mentorscx.com

Please include enough information for us to understand and respond to your request.

Privacy-related requests will be reviewed as a priority.