I'm a people-first support leader who has managed teams in the casual gaming (B2C) and SaaS (B2B) industries. I truly love working with people on career growth, process/workflow improvement, tooling, performance management, and quality.
Product Support Manager
Customer Support Manager
Customer Support Manager
Director of Customer Happiness
Senior Manager, Customer Support
building new team from scratch, building specialized teams for emerging businesses
Performance management, career paths, team structure
New hire training and onboarding, ad-hoc workshops
PC/Mac downloadable games, mobile F2P games, forum moderation
video marketing, video hosting, video messaging, CRM
Administration, reporting, triggers, automations, integrations
Administration, implementation
Administration, content management
Administration, quality reviews, scorecard creation
Course creation, administration
Sulma Bravo
Support Manager · CompanyCam
Stacy is the best! She's full of wisdom, knowledge, and kindness. She really empowered me to be a better leader and helped guide me through some tough transitions.
Verified session· Team Management· 30 min· 20 Feb 2026
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