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CX
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Free
Price per hour
min
Call duration
Soon.
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Stacy Justino

Product Support Manager @ PetDesk

English

Weymouth, United States of America

Joined July, 2024

5.0

1 reviews

Free

Price per session

30 min

Call duration

Bio

I'm a people-first support leader who has managed teams in the casual gaming (B2C) and SaaS (B2B) industries. I truly love working with people on career growth, process/workflow improvement, tooling, performance management, and quality.

Experience

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    PetDesk

    Product Support Manager

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    Atlassian

    Customer Support Manager

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    Loom

    Customer Support Manager

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    Wistia

    Director of Customer Happiness

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    Big Fish Games

    Senior Manager, Customer Support

Expertise

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    Building a Team

    building new team from scratch, building specialized teams for emerging businesses

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    Team Management

    Performance management, career paths, team structure

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    Employee Training and Engagement

    New hire training and onboarding, ad-hoc workshops

Industry

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    Gaming

    PC/Mac downloadable games, mobile F2P games, forum moderation

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    Software as a Service (SaaS)

    video marketing, video hosting, video messaging, CRM

Toolkit

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    Zendesk

    Administration, reporting, triggers, automations, integrations

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    Dixa

    Administration, implementation

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    Guru

    Administration, content management

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    Klaus

    Administration, quality reviews, scorecard creation

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    Workramp

    Course creation, administration

Customer Feedback

Sulma Bravo

Sulma Bravo

02-20-2026

Stacy is the best! She's full of wisdom, knowledge, and kindness. She really empowered me to be a better leader and helped guide me through some tough transitions.

Average Rating

5.0

Average rating this year

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