Team management mentors
39 verified mentors who work on team management. Book a 1:1 call about the problem on your desk this week. Your first call is free.
Managing a support team is mostly what you do between the crises
Most support managers were promoted because they were good at the job below them, and then had to learn a different one in public. One to ones, coaching, performance conversations, scheduling, and standing between your team and whatever the rest of the company wants this week.
The mentors on this page manage or have managed customer experience teams, from five people to several hundred across sites. Some run distributed teams, some run a floor. They have all had the conversation you are dreading.
A call works best with a specific person or a specific week in mind. An agent whose quality slipped and you do not know why. A one to one that has become a status update. A schedule that cannot cover the volume. A team that has stopped telling you things.
These mentors are not your colleagues, which is the point: you can describe the situation plainly instead of managing how it sounds. Your first call is free and takes 30 minutes.
What a team management mentor helps with
- One to ones that are coaching rather than a status update
- Handling an underperformer fairly, and early enough to matter
- Scheduling and shift cover for volume that will not sit still
- Setting goals for a team when the only metric anyone quotes is CSAT
- Keeping a distributed team informed without another standing meeting
- Protecting your team from the rest of the company without becoming a wall
Mentors
Sara Skandalaris
FreeManager, Support Knowledge & Content at Wealthsimple
Detroit, MI
Chat with me about AI, L&D, Quality, Knowledge Management, and Operational Excellence!
Stephen Nock
FreeCoach at &joy Coaching
Berlin
Certified Coach & Facilitator for "Better" Employee & Customer Experiences
Alisha (Ali) Joseph
FreeFounder at Savvy Service Pro Learning Solutions
Streamwood, Illinois, United States
15+ years in contact center startups, BPOs, you name it! I’ve built powerhouse teams, tackled tough ops challenges & helped leaders thrive. Now, with Savvy Service Pro, I’m here to help YOU level up.
Coach Rios
FreeHead of CX | Customer Support Leader Coach at Cityside Fiber | RIOS MGMT
Irvine
CX Support Leader & Coach Helping Customer Experience and Support Leaders power-up and own their seat at the table!
Sarah Caminiti
FreeHead of Customer Service, US at abcam
Providence
CX leader passionate about aligning strategy and empathy to build lasting customer trust and impact!
Stacy Justino
FreeProduct Support Manager at PetDesk
Weymouth
I'm a people-first support leader who has managed teams in the casual gaming (B2C) and SaaS (B2B) industries
Conor Pendergrast
FreeCoach & Consultant at CustomerSuccess.cx
Birmingham
I'm a 15-year professional in the field of customer experience, support and success
Angel Funes
FreeChief Customer Officer at Mentors CX
Berlin
I've worked in the CX industry for 12 years. From agent to program manager, gaining valuable skills.
Daniel Orenes Ferrandez
FreeSenior Manager - Customer Experience at Uber Japan
Tokyo
I'm a CX leader based in Japan with more than 10 years of experience. I focus on Customer Service and Conversational AI.
Ilyas Wali
FreeGlobal Head - Customer Experience at Angara.com
Jaipur
Leader in CX Transformation and AI-Led Retention - CRM | Loyalty | Customer Journey | ORM | Luxury e-tail & retail | VOC | OmniChannel | Gems & Jewelry
Natascha Winkler
FreeDirector of Customer Operations at SafetyWing
Bühl
I help people grow with clarity, confidence, and without losing themselves in the process.
Ira Shevelova
FreeHead of Enablement in Customer Care at Superhuman (formerly Grammarly)
Kyiv
15+ years building what makes customer care work: teams, quality, learning, knowledge, and workforce planning that keeps capacity aligned with demand.
Showing 12 of 39. See all 39 Team management mentors in the directory.
From sessions with these mentors
Sara provided an exceptional mentorship session on CX quality and training. The session was well-structured, providing actionable resources I could implement immediately. Sara's supportive style and expertise have already helped improve our approach. Highly recommended for anyone seeking CX guidance.
Had an amazing mentorship session with Alisha! She was incredibly patient, welcoming, and genuinely invested in helping me improve. She provided actionable advice that I can apply right away. Truly went above and beyond—highly recommend!
Learn it, then talk it through
Questions people ask before booking
Is the first call really free?
Yes. One 30 minute call with any mentor, no card and no trial to cancel. Membership after that is one price for unlimited calls.
Is anything I say on a call confidential?
Mentors on Mentors CX are not your colleagues, your competitors or your HR department. Treat the call as private and say the real version of the problem.
I have just been promoted and have no idea what I am doing. Is that too basic?
No. It is the most common reason people book on this page, and every mentor here has been there. Say it is your first management job when you book.
Can I book the same mentor again?
Yes. Many people run a standing call with one mentor while they work through something. Membership is unlimited calls, so a second call costs nothing extra.
Other ways to browse
- Customer service and support47
- Building a team39
- SaaS36
- Zendesk33
- Remote work27
- Consulting21
- Customer journey mapping20
- Customer loyalty and retention20
- Voice of the customer programs20
- Data analysis and insights19
- Ecommerce19
- Employee Training and Engagement19
- Technology16
- Customer Feedback and Surveys15
- Intercom15
- Onboarding15
- Outsourcing15
- Omni-channel Experience14
- Customer Success Management13
- Confluence12
- All mentors
Stop guessing. Ask someone who has done team management.
Your first call is free. Membership after that is unlimited 1:1 calls at one price.
First call free · 39 mentors
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