Remote work mentors
27 verified mentors who work on remote work. Book a 1:1 call about the problem on your desk this week. Your first call is free.
Remote support works when the defaults are written down
A remote customer experience team fails in quiet ways. Nobody escalates because the person to ask is not visible. Onboarding is a week of calls and then silence. Quality drifts because nobody is overhearing anyone. None of that shows up in a dashboard until it is already a retention problem.
The mentors here run distributed teams, or moved a team that used to sit together to somewhere it does not. Several hire across continents and have opinions about which hours you can genuinely ask people to overlap. They have written the handbooks, run the async rituals and killed the meetings that only existed out of habit.
Bring the specific failure. New hires who take three months to get up to speed. A team spread over eight time zones with a night shift to cover. A manager who cannot tell who is struggling. Coverage that looks fine on a rota and does not work in practice.
Your first call is free, and 30 minutes is usually enough to fix one of these.
What a remote work mentor helps with
- Onboarding someone you will never sit next to
- Coverage across time zones without asking anyone to work at 3am
- Async rituals that replace a meeting rather than adding to it
- Spotting a struggling agent when you cannot see the room
- Documentation people actually read and keep current
- Hiring remotely, including in countries you have never employed in
Mentors
Alisha (Ali) Joseph
FreeFounder at Savvy Service Pro Learning Solutions
Streamwood, Illinois, United States
15+ years in contact center startups, BPOs, you name it! I’ve built powerhouse teams, tackled tough ops challenges & helped leaders thrive. Now, with Savvy Service Pro, I’m here to help YOU level up.
Sarah Caminiti
FreeHead of Customer Service, US at abcam
Providence
CX leader passionate about aligning strategy and empathy to build lasting customer trust and impact!
Olaf Jacobson
FreeFounder at Soon
Den Haag
I'm a startup founder with experience in SaaS - Workforce Management Software - and some B2C adventures 😎
Conor Pendergrast
FreeCoach & Consultant at CustomerSuccess.cx
Birmingham
I'm a 15-year professional in the field of customer experience, support and success
Natascha Winkler
FreeDirector of Customer Operations at SafetyWing
Bühl
I help people grow with clarity, confidence, and without losing themselves in the process.
Heather Casey
FreeCEO & Principal Operations Consultant at Casey Advisory
San Francisco
Helping people turn ideas into clear systems and real momentum
Kirsten Penaloza
FreeConsultant & Leadership Coach at Kirsten Penaloza LLC
Austin, TX
My passion is helping others be and become the best version of themselves through coaching and mentoring. I lived and worked across continents, allowing me to have a unique perspective on cultural differences at work.
Matt Dunn
FreeHead of Customer Success & Support at TheLoops
London
20+ years in technical customer support and experienced leader of global support teams.
Diego Cuevas
FreeSolution Engineer at NICE CXone
Olivehurst
Looking to unlock the right technology solutions tailored to your business needs? Let’s connect! In just 30 minutes let’s turn your technology vision into reality.
Eman Noaman
FreeFounder & CEO at Uplift MEA
Cairo
Empower CX! Elevate service, build loyalty, and make customer satisfaction your superpower!
Mateus Paderes
FreeCustomer Success Director at Speedio
Barcelona
Customer Lifecycle Director with over 8 years leading and scaling teams to over 100 professionals across seven countries.
Victor Fremiot
FreeFounder at SUCCSS
Madrid
Hi, I'm Victor! I'm specialized in building Customer Success operations from scratch at early-stage B2B companies. Happy to chat about 0 to 1 motion, entrepreneurship & scale.
Showing 12 of 27. See all 27 Remote work mentors in the directory.
From sessions with these mentors
Had an amazing mentorship session with Alisha! She was incredibly patient, welcoming, and genuinely invested in helping me improve. She provided actionable advice that I can apply right away. Truly went above and beyond—highly recommend!
Sarah was brilliant! I needed help with a teammate who is overconfident and she gave me the best advice. I feel prepared to tackle this challenge!
Learn it, then talk it through
Questions people ask before booking
Is the first call really free?
Yes. One 30 minute call with any mentor, no card and no trial to cancel. Membership after that is one price for unlimited calls.
Can I book someone in my own time zone?
Every profile lists the mentor city, and the booking calendar shows their real availability in your time zone. Filter the directory by country if the overlap matters.
We are hybrid, not fully remote. Does that count?
Yes, and it is often harder. Several mentors here run split teams where half the room is in the office and the other half is not.
Can a mentor review our handbook or onboarding plan?
Most will read a document before the call if you send it in the booking notes. That is a better use of 30 minutes than describing it out loud.
Other ways to browse
- Customer service and support47
- Building a team39
- Team management39
- SaaS36
- Zendesk33
- Consulting21
- Customer journey mapping20
- Customer loyalty and retention20
- Voice of the customer programs20
- Data analysis and insights19
- Ecommerce19
- Employee Training and Engagement19
- Technology16
- Customer Feedback and Surveys15
- Intercom15
- Onboarding15
- Outsourcing15
- Omni-channel Experience14
- Customer Success Management13
- Confluence12
- All mentors
Stop guessing. Ask someone who has done remote work.
Your first call is free. Membership after that is unlimited 1:1 calls at one price.
First call free · 27 mentors
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