Customer loyalty and retention mentors
19 verified mentors who work on customer loyalty and retention. Book a 1:1 call about the problem on your desk this week. Your first call is free.
Retention is a set of small fixes, not one big programme
Churn is usually explained after it happens and rarely predicted before. By the time an account is in a save conversation the decision was made weeks earlier, in a support ticket nobody escalated or a renewal nobody prepared for.
The mentors here have owned retention numbers and been asked to explain them. They have run save plays, built health scores that turned out to be wrong, sat in reviews that changed nothing, and found the small operational fixes that moved renewal more than any loyalty programme did.
Bring the number and the story behind it. A churn rate that crept up and nobody can attribute. A health score that flags accounts too late. A renewal process that is one person remembering. A loyalty scheme you have been asked to build and are not sure about.
They will also tell you when the answer is not retention work at all, but a product gap or a promise sales made. Your first call is free.
What a customer loyalty and retention mentor helps with
- Working out why customers actually leave, rather than why they say they do
- Health scores that flag an account while there is still time
- Save plays, and when a save is not worth making
- Renewal processes that do not depend on one person remembering
- Whether a loyalty or rewards scheme is the right answer at all
- Connecting support data to the retention number leadership reads
Mentors
Jenny Dempsey
FreeCX leader/Brand Reputation Specialist/Furniture Flipper/Podcast Host at Fairfield
San Diego
I coach on topics such as customer experience, customer service as well as career changes, creativity and side gigs.
Sarah Caminiti
FreeHead of Customer Service, US at abcam
Providence
CX leader passionate about aligning strategy and empathy to build lasting customer trust and impact!
Raquel Rincon
FreeSenior Account Executive at Crescendo
Nipomo
Helping ecomm brands build communities & optimize CX | Customer Success Professional
Ilyas Wali
FreeGlobal Head - Customer Experience at Angara.com
Jaipur
Leader in CX Transformation and AI-Led Retention - CRM | Loyalty | Customer Journey | ORM | Luxury e-tail & retail | VOC | OmniChannel | Gems & Jewelry
Natascha Winkler
FreeDirector of Customer Operations at SafetyWing
Bühl
I help people grow with clarity, confidence, and without losing themselves in the process.
Karthick JL
FreeFounder at Customer Success Compass
Chennai
CS & CX leader with 20+ years helping professionals, leaders and B2B founders scale retention, growth, leadership and customer centric strategies.
Haneen Yehya
FreeHead of Customer Experience at Naviparking
Dubai
I make sure CX is a shared strategy across the whole organization, then I go ahead and execute it.
Stephanie Macoul
FreeCustomer Experience Consultant at Self-Employed
New York
CX leader skilled in scaling teams and tech, transforming customer experience into growth.
Annamaria Beno
FreeCX & Business Operations Leader at annamariabeno.com
Berlin
Scaling your business while keeping customers and teams happy.
Diego Cuevas
FreeSolution Engineer at NICE CXone
Olivehurst
Looking to unlock the right technology solutions tailored to your business needs? Let’s connect! In just 30 minutes let’s turn your technology vision into reality.
Eman Noaman
FreeFounder & CEO at Uplift MEA
Cairo
Empower CX! Elevate service, build loyalty, and make customer satisfaction your superpower!
Leanna Nazzisi
FreeSenior Director, Customer Experience at Victoria Beckham Beauty
Brooklyn
Senior CX Strategist & Mentor | Helping You Build 5-Star Experiences
Showing 12 of 19. See all 19 Customer loyalty and retention mentors in the directory.
From sessions with these mentors
I had the privilege of having a 30-minute mentoring session with Jenny, and I must say, it was nothing short of amazing! From the moment our session began, Jenny's enthusiasm and genuine joy for teaching were palpable. She went above and beyond to share her wisdom and knowledge on the topics I had chosen, offering insights that were not only informative but also inspiring. Her ability to make complex ideas accessible and engaging exceeded my expectations. Jenny is truly the best in what she does! Her passion for helping others grow and succeed shines through in every word. I left the session feeling motivated, empowered, and grateful for her time. i LOVED it~ Highly recommend her as a mentor! Thank you Jenny!!! :)
I've had an incredible session with Raquel! Her expertise in Customer Success is obvious, plus she is very supportive and positive. I walked away feeling incredibly motivated and inspired. Highly recommend. Thank you, Raquel!
Learn it, then talk it through
Questions people ask before booking
Is the first call really free?
Yes. One 30 minute call with any mentor, no card and no trial to cancel. Membership after that is one price for unlimited calls.
We do not have a churn number we trust. Where do we start?
That is the first thing to fix and a good use of a first call. Several mentors here will walk you through defining it with the data you already have.
Is this only for subscription businesses?
No. Ecommerce repeat purchase and services renewal have the same shape, and mentors from all three are on this page.
Can a mentor help me present this to leadership?
Yes, and it is a common ask. Bring the slide you are dreading and they will tell you what a finance team will ask about it.
Other ways to browse
- Customer service and support47
- Building a team41
- SaaS36
- Team management36
- Zendesk31
- Remote work26
- Consulting22
- Voice of the customer programs21
- Customer journey mapping20
- Ecommerce20
- Employee Training and Engagement18
- Data analysis and insights17
- Customer Feedback and Surveys16
- Outsourcing16
- Intercom15
- Omni-channel Experience14
- Onboarding14
- Technology14
- Customer Success Management12
- All mentors
Stop guessing. Ask someone who has done customer loyalty and retention.
Your first call is free. Membership after that is unlimited 1:1 calls at one price.
First call free · 19 mentors
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