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min
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English, Hungarian
Berlin, Germany
Joined August, 2025
0.0
Free
Price per session
30 min
I’m Annamaria Beno, a Customer Experience and Operations leader with 12+ years of experience helping mission-driven organizations grow sustainably through customer-focused transformation and scalable operational design. My career has spanned global tech leaders like Google, SAP, scale-ups, like Contentful, Prezi, and IDnow, as well as fast-paced startups —where I’ve built CX and product operations from the ground up. I’m passionate about scaling companies without compromising the quality of team culture or customer experience. My areas of expertise include: • Customer experience strategy and transformation • Scalable business and product operations • Process design and enablement • Business strategy and program management • Customer success program development • Cross-functional alignment across CX, product, and operations I believe great customer experience starts with human-centered systems—ones that empower both customers and the teams that serve them. My approach combines empathy, systems thinking, and strategic clarity to help teams perform at pace while building long-term loyalty. As a mentor, I can support you with: • Designing customer journeys that drive growth and retention • Building scalable ops without losing the human touch • Navigating early-stage CX or stepping into leadership • Aligning cross-functional teams around customer value If you’re building or scaling CX in a fast-moving, purpose-driven environment, I’d love to support your journey.
I lead the global Customer Experience function and drive operational excellence across our core services. I oversee a 12+ person team, guide customer journey strategy, and implement data-driven processes across support and success. In parallel, I manage day-to-day business operations for our certification services—aligning cross-functional teams, setting KPIs, and ensuring delivery at scale. I champion AI-based tools, mentor future leaders, and nurture a high-trust, human-first team culture.
Worked at the intersection of product, engineering, and business operations to help scale product delivery and strategic execution. Focused on improving alignment, transparency, and efficiency across teams during a critical growth phase.
As a Product Operations and Program Manager Aligned and coordinated delivery of automation and compliance tools across Product, Security, and GTM teams. Led release planning, stakeholder communication, and compliance readiness in a complex enterprise environment. As a Senior Customer Engagement Executive Led engagement strategy for English-speaking enterprise clients transitioning to cloud-based platforms. Designed and executed product feedback loops aligned with Product and Engineering. Ran beta programs and collaborated on pilot initiatives to test product-market fit and drive adoption. Led engagement strategy for English-speaking enterprise clients transitioning to cloud-based platforms. Designed and executed product feedback loops aligned with Product and Engineering. Ran beta programs and collaborated on pilot initiatives to test product-market fit and drive adoption.
Managed global enterprise accounts and developed success strategies focused on retention and growth. Designed actionable dashboards and analytics that influenced decision-making and customer expansion.
Over nearly four years at Prezi, I progressed from user support to leading strategic customer success initiatives for European enterprise clients. I helped shape the CX function through a deep understanding of product and user needs. • Managed full customer journeys for a portfolio of enterprise accounts • Delivered training, business reviews, and consultative support • Acted as voice of the customer to influence product and process improvements • Mentored peers and helped evolve CS strategy and operations
Managed advertising operations and client communication as part of Google's AdWords team. Supported high-volume campaign setup and optimization for EMEA clients.
Led remote-first global teams across multiple time zones. Experienced in building trust, communication frameworks, and high performance in distributed environments.
Built and scaled cross-functional teams from the ground up—hiring, onboarding, and enabling talent aligned to business needs and culture fit.
Led high-performing, multicultural teams with a focus on psychological safety, accountability, and clear goals. Known for a human-first, feedback-driven leadership style.
Designed and optimized onboarding experiences for both customers and employees—ensuring faster ramp-up, retention, and value delivery.
Created customer journey maps that aligned teams, revealed friction points, and guided product and service improvements across touchpoints.
Set up and optimized multilingual support functions, improved SLAs, and enabled frontline teams to deliver consistent, empathetic service.
Built VoC programs that surface actionable insights. Enabled teams to turn feedback into product improvements and better customer outcomes.
Designed surveys and feedback loops with high response rates and actionable results—connecting qualitative and quantitative insights to drive change.
Reduced churn and increased LTV through proactive success strategies, stakeholder engagement, and value realization programs.
Created enablement programs that boosted team confidence and performance. Strong track record of coaching and mentoring future leaders.
Led CS strategy and execution across complex B2B accounts. Deep experience in segmentation, QBRs, renewal management, and playbook development.
Built advocacy programs that turned loyal customers into brand champions—unlocking referrals, testimonials, and case studies.
Championed customer feedback and outcomes as key drivers of product and business strategy—embedding CLG principles into go-to-market and ops.
Over a decade of experience working with B2B SaaS companies—from global platforms like SAP and Google to fast-scaling startups—building customer experience and operations strategies that support recurring revenue growth and long-term retention.
Deep familiarity with the IT landscape through roles in product enablement, CX, and operations across high-growth tech companies. Skilled at bridging the gap between technical teams and customer-facing functions to deliver seamless digital experiences.
My career began in public relations, where I built strong communication, storytelling, and stakeholder engagement skills. This foundation continues to shape my leadership approach—especially in customer advocacy, internal alignment, and brand trust.
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