Customer journey mapping mentors
20 verified mentors who work on customer journey mapping. Book a 1:1 call about the problem on your desk this week. Your first call is free.
A journey map is only worth the decisions it changes
Most journey maps are made once, printed large, admired in a workshop and never opened again. The useful ones are smaller, uglier, tied to real data, and they end with someone changing something.
The mentors on this page have run mapping work inside companies rather than selling it as a deliverable. They know which research you actually need before you start, how to run the workshop without it becoming a sticky note exercise, and how to get the map in front of the people who own the broken step.
Bring the situation you are in. A leadership team that asked for a journey map and cannot say what for. Research you already have and do not know how to structure. A map that exists and has changed nothing. One moment in the journey everyone agrees is bad and nobody owns.
They will also tell you when you do not need a map at all, which saves more time than the map would have. Your first call is free.
What a customer journey mapping mentor helps with
- Deciding what the map is for before anyone opens a template
- The research you need first, and the research you can skip
- Running a mapping workshop that ends in owners and dates
- Tying map stages to data you already collect
- Finding the moments that actually move retention
- Getting the map in front of the team that owns the broken step
Mentors
Melanie Zayat
FreeFounder - CX Strategist at Tovana
Buenos Aires
CX strategist passionate about UX research. Mentor in EN/ES. Specializing in SaaS onboarding & help centers
Michaela Carpenter
FreeCustomer Success Operations Manager at ALLPLAN
Bratislava
Named one of Top 100 Strategists in CS 2024 | Driving Success through Operational Excellence
Camila Ferreira
FreeFounder & CEO at Rise UP
Miami
Award-winning CX leader helping executives turn experience into growth and presence into influence.
Ilyas Wali
FreeGlobal Head - Customer Experience at Angara.com
Jaipur
Leader in CX Transformation and AI-Led Retention - CRM | Loyalty | Customer Journey | ORM | Luxury e-tail & retail | VOC | OmniChannel | Gems & Jewelry
Karthick JL
FreeFounder at Customer Success Compass
Chennai
CS & CX leader with 20+ years helping professionals, leaders and B2B founders scale retention, growth, leadership and customer centric strategies.
Haneen Yehya
FreeHead of Customer Experience at Naviparking
Dubai
I make sure CX is a shared strategy across the whole organization, then I go ahead and execute it.
Eman Noaman
FreeFounder & CEO at Uplift MEA
Cairo
Empower CX! Elevate service, build loyalty, and make customer satisfaction your superpower!
Rich Wallace
FreeExperience and Innovation Leader at GlobalLogic
Reading
A passionate Human Experiencea,dvocate, husband to a climate activist, father of twins. I help clients close the gap between ambition and execution in an AI obssessed world.
Mateus Paderes
FreeCustomer Success Director at Speedio
Barcelona
Customer Lifecycle Director with over 8 years leading and scaling teams to over 100 professionals across seven countries.
Wael Qenawy
FreeCX Director at MORNI
Riyadh
Customer Experince, VOC, Journey, AI Agent , CRM , Customer Support, Customer Service
Andrei Kamarouski
FreeCEO at Pythia AI, Inc.
Batumi
CX & Zendesk Expert. Recognized 'The Wise One' by Zendesk (2021). Ph.D. in Sociology (2015). 🧙♂️
Justin Neal
FreeFounder and Principal Consultant at SuccessWave Solutions LLC
Holly Springs
SaaS & CS Ops Leader & Mentor passionate about digital transformation & customer success.
Showing 12 of 20. See all 20 Customer journey mapping mentors in the directory.
From sessions with these mentors
Connecting with Melanie was a godsend for what I was looking for within my company. She not only helped me with very relevant insights for my project but also showed me ways I could improve the company's onboarding process. I was very lucky to meet Melanie, an excellent professional and a wonderful person! It was 100% worth it =)
I had an inspirational call with Camila where she shared her career journey with me. It gave me the inspiration to look at my own career aspirations from a different point of view - one I will carry forward all throughout my future. Thanks Camila!
Learn it, then talk it through
Questions people ask before booking
Is the first call really free?
Yes. One 30 minute call with any mentor, no card and no trial to cancel. Membership after that is one price for unlimited calls.
Do I need research done before booking?
No. Half the value of a first call is deciding what research is worth doing. Bring what you have, even if it is a spreadsheet of complaints.
Which tool should we map in?
Mentors will have preferences, but it is rarely the question that matters. Several will tell you to start in a document and only move to a tool once the stages have stopped changing.
Can a mentor review a map we already made?
Yes. Send it in the booking notes. Reviewing a real map is usually a more useful 30 minutes than a general conversation about mapping.
Other ways to browse
- Customer service and support47
- Building a team39
- Team management39
- SaaS36
- Zendesk33
- Remote work27
- Consulting21
- Customer loyalty and retention20
- Voice of the customer programs20
- Data analysis and insights19
- Ecommerce19
- Employee Training and Engagement19
- Technology16
- Customer Feedback and Surveys15
- Intercom15
- Onboarding15
- Outsourcing15
- Omni-channel Experience14
- Customer Success Management13
- Confluence12
- All mentors
Stop guessing. Ask someone who has done customer journey mapping.
Your first call is free. Membership after that is unlimited 1:1 calls at one price.
First call free · 20 mentors
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