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Free
Price per hour
min
Call duration
Soon.
Next Available day
English
Reading, United Kingdom
Joined May, 2025
0.0
Free
Price per session
30 min
I care about helping every single person who wants to grow, find the tools to be able to make their lives easier and dreams more achievable. I believe technology is an enabler, however we need to use these wonderful brains we have been given to think more broadly and care more deeply. This beautiful world is more than just the place we live. Thoughtful design for all people, animals and the planet is key to future generations happiness and ability to thrive. I'm a passionate visual communicator, helping you make sense of your challenges and enabling you to find the most effective solutions.
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I am experienced in facilitation large and small collaboration sessions across teams to build current and future state journey maps, service blueprints etc.
I have built high performing technical and sales/service teams.
I utilise many skills across UX, CX and other disciplines including product management. I have designed and built web and mobile apps.
Experience of have been a contact centre agent and leading teams in technical software contact centres. I've also supported a number of customers across Retail, Public Sector and Automotive in their journeys to modernise their Customer Experience.
I also focus on Employee Experience and can help with employee engagement (Behavioural design, Gamification etc).
I have experience supported a large park chain get up and running on chat, self service and chatbots during the COVID pandemic.
I worked in Oracle CX Pre-Sales across the product portfolio (Marketing, Sales, Service and Loyalty) and can bring insight into product company methods and approaches.
I have worked with a number of sports companies on Fan experience.
I have worked with clients on the B2B experience for sales and partners.
My role enables me to take a design led, consultative approach to client engagement, understanding your business drivers, the levers you need to move. As well as understanding what your clients needs are and the cultural change program needed to move your business forwards.
I have worked with Central and Local government services to improve Citizen and Employee experiences. Examples include reducing duplication and manual effort in Central Government services, and improving local council experiences with water leaks.
I've worked with many different retailers to improve sales, marketing and service experiences including colleague engagement and sales performance management.
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