Voice of the customer programs mentors
21 verified mentors who work on voice of the customer programs. Book a 1:1 call about the problem on your desk this week. Your first call is free.
A voice of the customer programme is a distribution problem
Almost every voice of the customer programme collects more than it uses. Surveys go out, verbatims pile up, a monthly report circulates, and the teams who could act on any of it never see the part that concerns them.
The mentors on this page have run these programmes inside companies and been the person accountable when nothing changed. They will talk about survey design and sampling, but most of the conversation is usually about closing the loop: who reads what, who owns a fix, and how you prove the programme paid for itself.
Bring the state you are in. A programme you have been asked to start with no budget for a platform. An NPS number everyone quotes and nobody acts on. Verbatims nobody has read. A response rate falling every quarter. A closed loop process that only closes for detractors.
They will also tell you which parts of a vendor pitch to ignore. Your first call is free.
What a voice of the customer programs mentor helps with
- Survey design and timing that does not annoy customers into silence
- Choosing between NPS, CSAT and CES, and when it does not matter
- Closing the loop so a complaint reaches whoever can fix it
- Reading verbatims at volume without a text analytics budget
- Proving the programme changed something, in money
- What to ask a vendor before you sign anything
Mentors
Stephen Nock
FreeCoach at &joy Coaching
Berlin
Certified Coach & Facilitator for "Better" Employee & Customer Experiences
Jenny Dempsey
FreeCX leader/Brand Reputation Specialist/Furniture Flipper/Podcast Host at Fairfield
San Diego
I coach on topics such as customer experience, customer service as well as career changes, creativity and side gigs.
Sarah Caminiti
FreeHead of Customer Service, US at abcam
Providence
CX leader passionate about aligning strategy and empathy to build lasting customer trust and impact!
Ines van Dijk
FreeCX Communication Specialist at Customer Support Excellence
Tiel
Your CX Communications specialist
Daniel Orenes Ferrandez
FreeSenior Manager - Customer Experience at Uber Japan
Tokyo
I'm a CX leader based in Japan with more than 10 years of experience. I focus on Customer Service and Conversational AI.
Ilyas Wali
FreeGlobal Head - Customer Experience at Angara.com
Jaipur
Leader in CX Transformation and AI-Led Retention - CRM | Loyalty | Customer Journey | ORM | Luxury e-tail & retail | VOC | OmniChannel | Gems & Jewelry
Ira Shevelova
FreeHead of Enablement in Customer Care at Superhuman (formerly Grammarly)
Kyiv
15+ years building what makes customer care work: teams, quality, learning, knowledge, and workforce planning that keeps capacity aligned with demand.
Karthick JL
FreeFounder at Customer Success Compass
Chennai
CS & CX leader with 20+ years helping professionals, leaders and B2B founders scale retention, growth, leadership and customer centric strategies.
Haneen Yehya
FreeHead of Customer Experience at Naviparking
Dubai
I make sure CX is a shared strategy across the whole organization, then I go ahead and execute it.
Michelle DiNitto
FreeGlobal Customer Support Manager at Prime6 Brands
Albany
Global CX Leader | Scaling Customer Support Operations with AI, VoC & Operational Strategy
Christopher Brooks
FreeGlobal Customer Experience Specialist at Lexden CX
London
Customer Experience Strategist, with 20+ years global experience. Always happy to support others on their journey.
Annamaria Beno
FreeCX & Business Operations Leader at annamariabeno.com
Berlin
Scaling your business while keeping customers and teams happy.
Showing 12 of 21. See all 21 Voice of the customer programs mentors in the directory.
From sessions with these mentors
I had the privilege of having a 30-minute mentoring session with Jenny, and I must say, it was nothing short of amazing! From the moment our session began, Jenny's enthusiasm and genuine joy for teaching were palpable. She went above and beyond to share her wisdom and knowledge on the topics I had chosen, offering insights that were not only informative but also inspiring. Her ability to make complex ideas accessible and engaging exceeded my expectations. Jenny is truly the best in what she does! Her passion for helping others grow and succeed shines through in every word. I left the session feeling motivated, empowered, and grateful for her time. i LOVED it~ Highly recommend her as a mentor! Thank you Jenny!!! :)
I had an amazing mentors CX meeting with Stephen. Great dude and overall better listener. Its crazy how much you can learn from yourself in such a short amount of time.
Learn it, then talk it through
Questions people ask before booking
Is the first call really free?
Yes. One 30 minute call with any mentor, no card and no trial to cancel. Membership after that is one price for unlimited calls.
We have no platform and no budget for one. Can we still run a programme?
Yes, and several of these mentors started that way. A survey tool, a spreadsheet and a standing meeting cover more than most platforms are actually used for.
Should we use NPS?
Ask the mentor. The honest answer usually depends on who reads the number and what they do with it, not on the metric itself.
Can a mentor review our survey?
Yes. Send the questions in the booking notes. Most surveys have two or three questions doing real work and several that are costing you responses.
Other ways to browse
- Customer service and support47
- Building a team41
- SaaS36
- Team management36
- Zendesk31
- Remote work26
- Consulting22
- Customer journey mapping20
- Ecommerce20
- Customer loyalty and retention19
- Employee Training and Engagement18
- Data analysis and insights17
- Customer Feedback and Surveys16
- Outsourcing16
- Intercom15
- Omni-channel Experience14
- Onboarding14
- Technology14
- Customer Success Management12
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Stop guessing. Ask someone who has done voice of the customer programs.
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First call free · 21 mentors
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