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Mentor · Customer Experience

Daniel Orenes Ferrandez

Senior Manager - Customer Experience @ Uber Japan

I'm a CX leader based in Japan with more than 10 years of experience. I focus on Customer Service and Conversational AI.

0.0 · 0 reviews
Tokyo, Japan
English, Spanish

About

I'm a CX leader based in Japan with more than 10 years of experience. My approach is grounded in omotenashi, the Japanese philosophy of customer service.

Experience

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Expertise

Customer Service and Support
Team Management
Customer Success Management
ROI & Business Impact
Employee Training and Engagement
Voice of the Customer (VoC) Programs

Industry

Agnostic

Toolkit

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