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Mentor · Customer Experience

Daniel Orenes Ferrandez

Senior Manager - Customer Experience @ Uber Japan

I'm a CX leader based in Japan with more than 10 years of experience. I focus on Customer Service and Conversational AI.

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Tokyo, Japan

English, Spanish

About

I'm a CX leader based in Japan with more than 10 years of experience. My approach is grounded in omotenashi, the Japanese philosophy of customer service.

Experience

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Expertise

Customer Service and Support

Team Management

Customer Success Management

ROI & Business Impact

Employee Training and Engagement

Voice of the Customer (VoC) Programs

Industry

Agnostic

Toolkit

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Reviews

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