Employee Training and Engagement mentors
18 verified mentors who work on employee training and engagement. Book a 1:1 call about the problem on your desk this week. Your first call is free.
Agents learn the job from each other more than from the training deck
Training in customer experience teams is usually a week of slides followed by a queue. New agents learn the real job from whoever sits next to them, and experienced ones stop learning anything at all once the backlog takes over.
The mentors on this page build training and keep teams engaged in support, success and contact centre operations. They have written onboarding programmes, run coaching from QA results, set up knowledge bases agents actually search, and dealt with the quiet disengagement that shows up in attrition before it shows up in a survey.
Bring the specific gap. New hires who take months to handle tickets alone. A training plan that is out of date the week after it is written. Engagement scores that dropped after a reorganisation. Good agents leaving for jobs with a clearer next step. A team lead asked to run training with no time and no budget.
Most of these mentors have done this without a learning department behind them, so the advice tends to fit a team lead with a full queue.
What a employee training and engagement mentor helps with
- An onboarding plan that gets new agents productive sooner
- Turning QA results into coaching rather than a grade
- A knowledge base agents trust enough to search first
- Career paths that give good agents a reason to stay
- Reading engagement problems before they become resignations
- Running training when nobody has time to stop answering tickets
Mentors
Stephen Nock
FreeCoach at &joy Coaching
Berlin
Certified Coach & Facilitator for "Better" Employee & Customer Experiences
Alisha (Ali) Joseph
FreeFounder at Savvy Service Pro Learning Solutions
Streamwood, Illinois, United States
15+ years in contact center startups, BPOs, you name it! I’ve built powerhouse teams, tackled tough ops challenges & helped leaders thrive. Now, with Savvy Service Pro, I’m here to help YOU level up.
Sarah Caminiti
FreeHead of Customer Service, US at abcam
Providence
CX leader passionate about aligning strategy and empathy to build lasting customer trust and impact!
Stacy Justino
FreeProduct Support Manager at PetDesk
Weymouth
I'm a people-first support leader who has managed teams in the casual gaming (B2C) and SaaS (B2B) industries
Ines van Dijk
FreeCX Communication Specialist at Customer Support Excellence
Tiel
Your CX Communications specialist
Daniel Orenes Ferrandez
FreeSenior Manager - Customer Experience at Uber Japan
Tokyo
I'm a CX leader based in Japan with more than 10 years of experience. I focus on Customer Service and Conversational AI.
Natascha Winkler
FreeDirector of Customer Operations at SafetyWing
Bühl
I help people grow with clarity, confidence, and without losing themselves in the process.
Ira Shevelova
FreeHead of Enablement in Customer Care at Superhuman (formerly Grammarly)
Kyiv
15+ years building what makes customer care work: teams, quality, learning, knowledge, and workforce planning that keeps capacity aligned with demand.
Haneen Yehya
FreeHead of Customer Experience at Naviparking
Dubai
I make sure CX is a shared strategy across the whole organization, then I go ahead and execute it.
Amiee Twigg
FreeCustomer Experience Lead at Found
Bangor
Helping people grow through guidance, support, and empowering them to find their path.
Robyn Barton
FreeLearning Business Partner at (coming soon)
Portland, OR
People development leader helping professionals thrive
Christopher Brooks
FreeGlobal Customer Experience Specialist at Lexden CX
London
Customer Experience Strategist, with 20+ years global experience. Always happy to support others on their journey.
Showing 12 of 18. See all 18 Employee Training and Engagement mentors in the directory.
From sessions with these mentors
Had an amazing mentorship session with Alisha! She was incredibly patient, welcoming, and genuinely invested in helping me improve. She provided actionable advice that I can apply right away. Truly went above and beyond—highly recommend!
I had an amazing mentors CX meeting with Stephen. Great dude and overall better listener. Its crazy how much you can learn from yourself in such a short amount of time.
Learn it, then talk it through
Related reading
- Employee experience and customer experience: How do they relate?Blog · 16 min
- How employee training impacts CX in 2026Blog · 20 min
- Try out these 12 strategies for training new staff Blog · 25 min
Questions people ask before booking
Is the first call really free?
Yes. One 30 minute call with any mentor, no card and no trial to cancel. Membership after that is one price for unlimited calls.
We have no learning team. Can a mentor still help?
Yes, and that is the usual situation here. Most mentors on this page built training as team leads or managers, alongside everything else.
Can a mentor look at our training material?
Yes. Attach an outline or a link in the booking notes so they can read it before the call and come with specific changes.
Is this about agents or about the managers?
Both. Some mentors focus on frontline training and some on developing team leads. Say which you mean when you book.
Other ways to browse
- Customer service and support47
- Building a team41
- SaaS36
- Team management36
- Zendesk31
- Remote work26
- Consulting22
- Voice of the customer programs21
- Customer journey mapping20
- Ecommerce20
- Customer loyalty and retention19
- Data analysis and insights17
- Customer Feedback and Surveys16
- Outsourcing16
- Intercom15
- Omni-channel Experience14
- Onboarding14
- Technology14
- Customer Success Management12
- All mentors
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