Mentors

Employee Training and Engagement mentors

19 verified mentors who work on employee training and engagement. Book a 1:1 call about the problem on your desk this week. Your first call is free.

First call free19 mentorsRated from verified sessions

Mentors who work on employee training and engagement every day

Every mentor on this page lists Employee Training and Engagement as part of their work. Each of them was verified by Mentors CX before being listed, and each is a working customer experience professional rather than a full time coach, so a call gets you how the job is actually done rather than how it is described in a course.

A first call is 30 minutes and free. It works best with one specific problem rather than a general conversation: the mentors here are used to being handed something half finished and asked what to do next. Say where you are stuck when you book, and send anything they should read first in the booking notes.

If the first person you speak to is not the right fit, book someone else. The profiles list current role, company, city and the tools each mentor works in, and the reviews are written by people who took the same call you are about to take.

What a employee training and engagement mentor helps with

  • Where to start when employee training and engagement lands on your desk and nobody owns it
  • What good looks like, from people doing it now rather than a benchmark report
  • The first change worth making, and the ones that can wait
  • Making the case for it to a leadership team
  • Whether your problem is really the tools or really the process
  • What these mentors got wrong the first time they tried it

Mentors

Sara Skandalaris

Free

Manager, Support Knowledge & Content at Wealthsimple

Detroit, MI

Chat with me about AI, L&D, Quality, Knowledge Management, and Operational Excellence!

5.01 reviewView profile

Stephen Nock

Free

Coach at &joy Coaching

Berlin

Certified Coach & Facilitator for "Better" Employee & Customer Experiences

5.01 reviewView profile

Alisha (Ali) Joseph

Free

Founder at Savvy Service Pro Learning Solutions

Streamwood, Illinois, United States

15+ years in contact center startups, BPOs, you name it! I’ve built powerhouse teams, tackled tough ops challenges & helped leaders thrive. Now, with Savvy Service Pro, I’m here to help YOU level up.

5.01 reviewView profile

Sarah Caminiti

Free

Head of Customer Service, US at abcam

Providence

CX leader passionate about aligning strategy and empathy to build lasting customer trust and impact!

5.01 reviewView profile

Stacy Justino

Free

Product Support Manager at PetDesk

Weymouth

I'm a people-first support leader who has managed teams in the casual gaming (B2C) and SaaS (B2B) industries

5.01 reviewView profile

Daniel Orenes Ferrandez

Free

Senior Manager - Customer Experience at Uber Japan

Tokyo

I'm a CX leader based in Japan with more than 10 years of experience. I focus on Customer Service and Conversational AI.

New mentorView profile

Natascha Winkler

Free

Director of Customer Operations at SafetyWing

Bühl

I help people grow with clarity, confidence, and without losing themselves in the process.

New mentorView profile

Ira Shevelova

Free

Head of Enablement in Customer Care at Superhuman (formerly Grammarly)

Kyiv

15+ years building what makes customer care work: teams, quality, learning, knowledge, and workforce planning that keeps capacity aligned with demand.

New mentorView profile

Haneen Yehya

Free

Head of Customer Experience at Naviparking

Dubai

I make sure CX is a shared strategy across the whole organization, then I go ahead and execute it.

New mentorView profile

Amiee Twigg

Free

Customer Experience Lead at Found

Bangor

Helping people grow through guidance, support, and empowering them to find their path.

New mentorView profile

Ty Givens

Free

Founder & CEO of CX Collective at CX Collective

Inglewood

CX leader with 20+ years scaling support teams and turning CX into a growth driver.

New mentorView profile

Rich Wallace

Free

Experience and Innovation Leader at GlobalLogic

Reading

A passionate Human Experiencea,dvocate, husband to a climate activist, father of twins. I help clients close the gap between ambition and execution in an AI obssessed world.

New mentorView profile

Showing 12 of 19. See all 19 Employee Training and Engagement mentors in the directory.

From sessions with these mentors

Sara provided an exceptional mentorship session on CX quality and training. The session was well-structured, providing actionable resources I could implement immediately. Sara's supportive style and expertise have already helped improve our approach. Highly recommended for anyone seeking CX guidance.
Mentee of Sara Skandalaris·5 stars, verified session
Had an amazing mentorship session with Alisha! She was incredibly patient, welcoming, and genuinely invested in helping me improve. She provided actionable advice that I can apply right away. Truly went above and beyond—highly recommend!
Mentee of Alisha (Ali) Joseph·5 stars, verified session

Learn it, then talk it through

Related reading

Questions people ask before booking

Is the first call really free?

Yes. One 30 minute call with any mentor, no card and no trial to cancel. Membership after that is one price for unlimited calls.

How do I choose a mentor?

Read the short bio and the reviews, then pick someone whose last job looks like your next problem. Company size is usually a better guide than job title.

What should I bring to the call?

One problem and any document that describes it. Sending it in the booking notes means the mentor arrives having read it instead of spending ten minutes catching up.

Can I book the same mentor again?

Yes. Membership is unlimited calls at one price, so a second call with someone who already has the context costs nothing extra.

Other ways to browse

Stop guessing. Ask someone who has done employee training and engagement.

Your first call is free. Membership after that is unlimited 1:1 calls at one price.

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First call free · 19 mentors

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