About
I never planned to lead customer experience teams — I actually went to school to teach art. As it turns out, helping people grow, think creatively, and find solutions works just as well in customer success as it does in a classroom (and with fewer paint stains). Over the last decade, I’ve led global teams, built onboarding programs, and turned struggling departments into top performers by combining empathy, data, and a little creative chaos. I believe in meeting people where they are, celebrating small wins, and keeping things human — even when AI is in the mix. At home, I’m the captain of a full house: seven kids, three grandkids, two cats, two dogs, and a mother-in-law. I run a pretty loose ship but no mutinies yet. It’s also loud, messy, and the best leadership training I’ve ever had.
Experience
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Expertise
One of the things I’m most proud of in my career is building strong, empowered teams. Whether I'm building a team from scratch or taking an existing team and connecting them in a way that allows them to operate as a cohesive unit. Building a team is about creating an environment where each person can thrive and where we can recognize that we're better together. Over the years, I’ve built teams where people feel valued, heard, and motivated to deliver their best. Seeing a team come together, grow in confidence, and deliver exceptional results is one of the most rewarding parts of leadership.
Managing a team is so much more than people often realize. It’s about creating an environment rooted in trust, transparency, and growth. It’s taking the time to understand what drives each individual — what they want in their career, what motivates them day to day — and helping them achieve those goals. For me, great management means seeing each person clearly and then finding ways to bring those unique strengths together to form a stronger, more cohesive team. It’s equal parts strategy and empathy, and when it all comes together, the results speak for themselves.
My background in education has been a tremendous asset in creating engaging, supportive cultures where people feel empowered to learn and grow. I believe the most impactful environments are those where asking questions, owning your shortcomings, and celebrating your wins all carry equal weight. When it comes to training and development, there’s no one-size-fits-all approach. I take pride in meeting people where they are — understanding their unique strengths, learning styles, and motivations — and creating experiences that truly resonate. By combining structure with creativity, I strive to build programs and feedback loops that drive both individual and team success.
Industry
Production Supervisor - OnProcess Technology
Director of Customer Success - Willa Customer Experience Lead - Found
L3 Customer Service Manager - Wayfair
Account Manager - athenaHealth
Toolkit
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