Customer Feedback and Surveys mentors
16 verified mentors who work on customer feedback and surveys. Book a 1:1 call about the problem on your desk this week. Your first call is free.
Collecting feedback is easy, getting anyone to act on it is the work
Most companies already run a survey and very few of them change anything because of it. The score goes into a slide, the comments go into a spreadsheet, and the same complaints come back the next quarter.
The mentors on this page design and run feedback programmes: post contact surveys, relationship surveys, interviews, review monitoring and the tagging that turns free text into something a product team will read. They have argued about NPS versus CSAT versus effort scores and mostly concluded that the question matters less than what happens after it.
Bring what you have. A survey with a response rate that keeps falling. A score that moved and nobody can explain why. Thousands of comments and no time to read them. A product team that thanks you for the feedback and ships something else. A request to start a programme from scratch.
Send your current survey or a sample of comments in the booking notes. Most mentors will come to the call with specific changes rather than general advice.
What a customer feedback and surveys mentor helps with
- Choosing what to ask, when to ask it, and who to ask
- Raising response rates without bribing customers
- Tagging free text comments so themes show up on their own
- Explaining why a score moved before someone asks you in a meeting
- Closing the loop with customers who told you something was wrong
- Getting product and leadership to act on what the feedback says
Mentors
Michaela Carpenter
FreeCustomer Success Operations Manager at ALLPLAN
Bratislava
Named one of Top 100 Strategists in CS 2024 | Driving Success through Operational Excellence
Jenny Dempsey
FreeCX leader/Brand Reputation Specialist/Furniture Flipper/Podcast Host at Fairfield
San Diego
I coach on topics such as customer experience, customer service as well as career changes, creativity and side gigs.
Ines van Dijk
FreeCX Communication Specialist at Customer Support Excellence
Tiel
Your CX Communications specialist
Ilyas Wali
FreeGlobal Head - Customer Experience at Angara.com
Jaipur
Leader in CX Transformation and AI-Led Retention - CRM | Loyalty | Customer Journey | ORM | Luxury e-tail & retail | VOC | OmniChannel | Gems & Jewelry
Ira Shevelova
FreeHead of Enablement in Customer Care at Superhuman (formerly Grammarly)
Kyiv
15+ years building what makes customer care work: teams, quality, learning, knowledge, and workforce planning that keeps capacity aligned with demand.
Karthick JL
FreeFounder at Customer Success Compass
Chennai
CS & CX leader with 20+ years helping professionals, leaders and B2B founders scale retention, growth, leadership and customer centric strategies.
Haneen Yehya
FreeHead of Customer Experience at Naviparking
Dubai
I make sure CX is a shared strategy across the whole organization, then I go ahead and execute it.
Ty Givens
FreeFounder & CEO of CX Collective at CX Collective
Inglewood
CX leader with 20+ years scaling support teams and turning CX into a growth driver.
Stephanie Macoul
FreeCustomer Experience Consultant at Self-Employed
New York
CX leader skilled in scaling teams and tech, transforming customer experience into growth.
Annamaria Beno
FreeCX & Business Operations Leader at annamariabeno.com
Berlin
Scaling your business while keeping customers and teams happy.
Wael Qenawy
FreeCX Director at MORNI
Riyadh
Customer Experince, VOC, Journey, AI Agent , CRM , Customer Support, Customer Service
Victor Fremiot
FreeFounder at SUCCSS
Madrid
Hi, I'm Victor! I'm specialized in building Customer Success operations from scratch at early-stage B2B companies. Happy to chat about 0 to 1 motion, entrepreneurship & scale.
Showing 12 of 16. See all 16 Customer Feedback and Surveys mentors in the directory.
From sessions with these mentors
I had the privilege of having a 30-minute mentoring session with Jenny, and I must say, it was nothing short of amazing! From the moment our session began, Jenny's enthusiasm and genuine joy for teaching were palpable. She went above and beyond to share her wisdom and knowledge on the topics I had chosen, offering insights that were not only informative but also inspiring. Her ability to make complex ideas accessible and engaging exceeded my expectations. Jenny is truly the best in what she does! Her passion for helping others grow and succeed shines through in every word. I left the session feeling motivated, empowered, and grateful for her time. i LOVED it~ Highly recommend her as a mentor! Thank you Jenny!!! :)
Michaela was great and so helpful. She got me set up on the right path and made sure I understood everything so I could confidently create an insightful customer journey map for my company. I'd happily work with her again.
Learn it, then talk it through
Questions people ask before booking
Is the first call really free?
Yes. One 30 minute call with any mentor, no card and no trial to cancel. Membership after that is one price for unlimited calls.
Should we use NPS, CSAT or something else?
It depends on what decision the number is meant to inform. A mentor can help you pick based on that, rather than on what your last company used.
Can a mentor review our survey before we send it?
Yes. Put the questions or a link in the booking notes and the mentor will read it before the call.
Is this the same as a voice of the customer programme?
Surveys are one part of it. Mentors CX has a separate page for voice of the customer mentors if you are building the wider programme.
Other ways to browse
- Customer service and support47
- Building a team41
- SaaS36
- Team management36
- Zendesk31
- Remote work26
- Consulting22
- Voice of the customer programs21
- Customer journey mapping20
- Ecommerce20
- Customer loyalty and retention19
- Employee Training and Engagement18
- Data analysis and insights17
- Outsourcing16
- Intercom15
- Omni-channel Experience14
- Onboarding14
- Technology14
- Customer Success Management12
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Stop guessing. Ask someone who has done customer feedback and surveys.
Your first call is free. Membership after that is unlimited 1:1 calls at one price.
First call free · 16 mentors
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