Omni-channel Experience mentors
14 verified mentors who work on omni-channel experience. Book a 1:1 call about the problem on your desk this week. Your first call is free.
Mentors who work on omni-channel experience every day
Every mentor on this page lists Omni-channel Experience as part of their work. Each of them was verified by Mentors CX before being listed, and each is a working customer experience professional rather than a full time coach, so a call gets you how the job is actually done rather than how it is described in a course.
A first call is 30 minutes and free. It works best with one specific problem rather than a general conversation: the mentors here are used to being handed something half finished and asked what to do next. Say where you are stuck when you book, and send anything they should read first in the booking notes.
If the first person you speak to is not the right fit, book someone else. The profiles list current role, company, city and the tools each mentor works in, and the reviews are written by people who took the same call you are about to take.
What a omni-channel experience mentor helps with
- Where to start when omni-channel experience lands on your desk and nobody owns it
- What good looks like, from people doing it now rather than a benchmark report
- The first change worth making, and the ones that can wait
- Making the case for it to a leadership team
- Whether your problem is really the tools or really the process
- What these mentors got wrong the first time they tried it
Mentors
Sarah Caminiti
FreeHead of Customer Service, US at abcam
Providence
CX leader passionate about aligning strategy and empathy to build lasting customer trust and impact!
Ilyas Wali
FreeGlobal Head - Customer Experience at Angara.com
Jaipur
Leader in CX Transformation and AI-Led Retention - CRM | Loyalty | Customer Journey | ORM | Luxury e-tail & retail | VOC | OmniChannel | Gems & Jewelry
Ira Shevelova
FreeHead of Enablement in Customer Care at Superhuman (formerly Grammarly)
Kyiv
15+ years building what makes customer care work: teams, quality, learning, knowledge, and workforce planning that keeps capacity aligned with demand.
Karthick JL
FreeFounder at Customer Success Compass
Chennai
CS & CX leader with 20+ years helping professionals, leaders and B2B founders scale retention, growth, leadership and customer centric strategies.
Haneen Yehya
FreeHead of Customer Experience at Naviparking
Dubai
I make sure CX is a shared strategy across the whole organization, then I go ahead and execute it.
Ty Givens
FreeFounder & CEO of CX Collective at CX Collective
Inglewood
CX leader with 20+ years scaling support teams and turning CX into a growth driver.
Stephanie Macoul
FreeCustomer Experience Consultant at Self-Employed
New York
CX leader skilled in scaling teams and tech, transforming customer experience into growth.
Rita Saoud
FreeSenior Vice President at Horatio
Santo Domingo
CX-focused BPO expert with a passion for teaching, empowering teams, and driving process improvements. Dedicated to creating exceptional customer experiences through smart, scalable solutions.
Diego Cuevas
FreeSolution Engineer at NICE CXone
Olivehurst
Looking to unlock the right technology solutions tailored to your business needs? Let’s connect! In just 30 minutes let’s turn your technology vision into reality.
Wael Qenawy
FreeCX Director at MORNI
Riyadh
Customer Experince, VOC, Journey, AI Agent , CRM , Customer Support, Customer Service
Tatiana Nicole Contreras
FreeDirector of Client Engagement and Solutions at Hire Horatio CX
Santo Domingo
I'm dedicated to mentoring others and helping brands elevate their customer experience to new heights.
Faithfulness Obhiokhena
FreeCustomer Support Manager at First Connect Edge Limited
Lagos
Coaching support agents to team leads with tools, clarity, automation & real-life insight
Showing 12 of 14. See all 14 Omni-channel Experience mentors in the directory.
Learn it, then talk it through
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Questions people ask before booking
Is the first call really free?
Yes. One 30 minute call with any mentor, no card and no trial to cancel. Membership after that is one price for unlimited calls.
How do I choose a mentor?
Read the short bio and the reviews, then pick someone whose last job looks like your next problem. Company size is usually a better guide than job title.
What should I bring to the call?
One problem and any document that describes it. Sending it in the booking notes means the mentor arrives having read it instead of spending ten minutes catching up.
Can I book the same mentor again?
Yes. Membership is unlimited calls at one price, so a second call with someone who already has the context costs nothing extra.
Other ways to browse
- Customer service and support47
- Building a team39
- Team management39
- SaaS36
- Zendesk33
- Remote work27
- Consulting21
- Customer journey mapping20
- Customer loyalty and retention20
- Voice of the customer programs20
- Data analysis and insights19
- Ecommerce19
- Employee Training and Engagement19
- Technology16
- Customer Feedback and Surveys15
- Intercom15
- Onboarding15
- Outsourcing15
- Customer Success Management13
- Confluence12
- All mentors
Stop guessing. Ask someone who has done omni-channel experience.
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First call free · 14 mentors
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