Vigneshwaran Jagadeesan Pugazhent

I’m Vigneshwaran Jagadeesan Pugazhenthi—a Technology Architect at Cognizant with over a decade of experience transforming contact center operations. I specialize in designing and automating IVR systems, call routing, and cloud migrations using platforms like Genesys, AWS Connect, Avaya, WatsonX, and NICE. My work has delivered measurable impact—like migrating 1,000+ agents to cloud environments, boosting efficiency by ~30% and reducing response times by ~25%. I’m also a published researcher and IEEE Senior Member, with contributions spanning AI-driven contact center innovation and test automation. I’m passionate about mentoring aspiring technologists and helping them build scalable, future-ready customer experience solutions.