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Free
Price per hour
min
Call duration
Soon.
Next Available day
English, French, Spanish, Arabic
Santo Domingo, Dominican Republic
Joined July, 2025
0.0
Free
Price per session
30 min
CX-focused BPO expert with a passion for teaching, empowering teams, and driving process improvements. Dedicated to creating exceptional customer experiences through smart, scalable solutions.
As the Senior Vice President at Hire Horatio CX, my leadership has been pivotal in aligning our operations and e-commerce strategies to meet key performance indicators and boost our clients' Net Promoter Score. This has involved a hands-on approach in refining organizational processes, ensuring seamless integration and support across various systems.
Offering insight into efficient operations, vendor management, and scaling service delivery across markets.
Guiding the development of onboarding frameworks that ensure quick adoption, smooth handovers, and a strong first impression.
With extensive experience in team development, I specialize in assembling high-performing, cohesive teams that drive organizational success. I excel in identifying talent, fostering collaboration, and creating an inclusive environment where individuals can thrive. My approach focuses on aligning team members' strengths with organizational goals, promoting open communication, and implementing effective leadership strategies. Through strategic planning and a deep understanding of team dynamics, I am committed to building teams that are motivated, innovative, and capable of achieving exceptional results.
I possess proven expertise in leading and managing teams to achieve strategic objectives and drive organizational success. My strengths include effective communication, conflict resolution, and motivating team members to perform at their best. I excel in setting clear goals, delegating tasks appropriately, and providing ongoing support and feedback to foster a productive and positive work environment. With a focus on building trust and collaboration, I am dedicated to developing team members’ skills and ensuring alignment with company values and objectives. My comprehensive approach to team management results in high engagement, improved performance, and sustained growth.
I have extensive experience in designing and executing Voice of the Customer (VoC) programs that capture, analyze, and leverage customer insights to drive continuous improvement. My expertise includes developing robust feedback collection methods, such as surveys, interviews, and social listening, to understand customer needs, preferences, and pain points. I excel in translating customer data into actionable insights, collaborating across teams to implement customer-centric solutions, and enhancing overall customer satisfaction. Through strategic analysis and effective communication of customer feedback, I help organizations build stronger relationships, improve products and services, and achieve business growth driven by a deep understanding of customer voice.
I possess strong expertise in delivering exceptional customer service and support, focused on building positive relationships and ensuring customer satisfaction. My skills include effective communication, active listening, and problem-solving to address customer inquiries and resolve issues efficiently. I am experienced in implementing customer support strategies that enhance the overall experience, including training team members, managing support channels, and utilizing CRM tools to track and analyze customer interactions. Committed to a customer-first approach, I strive to foster loyalty, improve service delivery, and contribute to the long-term success of the organization.
I have comprehensive expertise in developing and executing omnichannel strategies that deliver seamless and consistent customer experiences across multiple platforms and touchpoints. My skills include integrating various communication channels—such as online, mobile, social media, in-store, and call centers—to create a unified customer journey. I excel in leveraging data analytics and technology to personalize interactions, improve engagement, and optimize the customer experience across all channels. Through strategic planning and cross-functional collaboration, I help organizations build a cohesive omnichannel presence that drives customer loyalty, increases satisfaction, and boosts business growth.
CX Related Ecomm Logistics
Experience with hiring/recruiting
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A customer service and sales platform that provides software-as-a-service (SaaS) solutions for managing customer interactions and support across various channels
A customer service and sales platform that provides software-as-a-service (SaaS) solutions for managing customer interactions and support across various channels
A customer service and sales platform that provides software-as-a-service (SaaS) solutions for managing customer interactions and support across various channels
A comprehensive, cloud-based customer platform that provides tools for marketing, sales, customer service, and content management.
Calls Platform
Automation Tool for Customer Interactions
Call center calls app
Leads and sales App
Automation Tool for Customers interactions
web-based software developed by Atlassian for team collaboration and knowledge sharing
LMS App
Calls App
QA app
QA App
QA App
WFM app
Call Platform
APP Designed for Calls
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