SaaS mentors

36 verified mentors who work in SaaS. Book a 1:1 call about the problem on your desk this week. Your first call is free.

First call free36 mentorsRated from verified sessions

In software, support and renewal are the same story told twice

A confusing setup step becomes a ticket, the ticket becomes a quiet account, and the quiet account becomes a churn line in a board deck two quarters later. Most software companies treat those three as separate problems owned by separate teams.

The mentors on this page work in software as a service: support, success, onboarding and customer experience leadership at companies from seed stage to public. They know the shape of the year, the pressure that arrives when net revenue retention slips, and what it is like to be the only customer voice in a room of product and sales people.

Bring the situation. A support function that has to scale without headcount. A success team split between onboarding and renewals and doing neither well. Product that ships and support that finds out from customers. A platform you are being asked to buy.

Because everyone here works in the same industry, you can skip the context and start at the problem. Your first call is free.

What a SaaS mentor helps with

Scaling support when volume grows faster than headcount
Splitting or merging support, success and onboarding as you grow
Net revenue retention, and what customer experience actually controls in it
Getting product to hear what support already knows
Self serve, help centres and deflection that does not just hide tickets
Choosing a help desk or success platform, and when to change one

Mentors

Melanie Zayat

Founder - CX Strategist at Tovana

Buenos Aires

CX strategist passionate about UX research. Mentor in EN/ES. Specializing in SaaS onboarding & help centers

5.03 reviewsView profile

Michaela Carpenter

Customer Success Operations Manager at ALLPLAN

Bratislava

Named one of Top 100 Strategists in CS 2024 | Driving Success through Operational Excellence

5.02 reviewsView profile

Coach Rios

Head of CX | Customer Support Leader Coach at Cityside Fiber | RIOS MGMT

Irvine

CX Support Leader & Coach Helping Customer Experience and Support Leaders power-up and own their seat at the table!

5.01 reviewView profile

Sarah Caminiti

Head of Customer Service, US at abcam

Providence

CX leader passionate about aligning strategy and empathy to build lasting customer trust and impact!

5.01 reviewView profile

Olaf Jacobson

Founder at Soon

Den Haag

I'm a startup founder with experience in SaaS - Workforce Management Software - and some B2C adventures 😎

5.01 reviewView profile

Stacy Justino

Product Support Manager at PetDesk

Weymouth

I'm a people-first support leader who has managed teams in the casual gaming (B2C) and SaaS (B2B) industries

5.01 reviewView profile

Conor Pendergrast

Coach & Consultant at CustomerSuccess.cx

Birmingham

I'm a 15-year professional in the field of customer experience, support and success

New mentorView profile

Angel Funes

Chief Customer Officer at Mentors CX

Berlin

I've worked in the CX industry for 12 years. From agent to program manager, gaining valuable skills.

New mentorView profile

Karthick JL

Founder at Customer Success Compass

Chennai

CS & CX leader with 20+ years helping professionals, leaders and B2B founders scale retention, growth, leadership and customer centric strategies.

New mentorView profile

Haneen Yehya

Head of Customer Experience at Naviparking

Dubai

I make sure CX is a shared strategy across the whole organization, then I go ahead and execute it.

New mentorView profile

Kris Mendoza

Head of CX at Telgorithm

Portland

Senior CX Leader | ex-Stripe, ex-Netflix

New mentorView profile

Kirsten Penaloza

Consultant & Leadership Coach at Kirsten Penaloza LLC

Austin, TX

My passion is helping others be and become the best version of themselves through coaching and mentoring. I lived and worked across continents, allowing me to have a unique perspective on cultural differences at work.

New mentorView profile

Showing 12 of 36. See all 36 SaaS mentors in the directory.

From sessions with these mentors

Connecting with Melanie was a godsend for what I was looking for within my company. She not only helped me with very relevant insights for my project but also showed me ways I could improve the company's onboarding process. I was very lucky to meet Melanie, an excellent professional and a wonderful person! It was 100% worth it =)

Mentee of Melanie Zayat·5 stars, verified session

Michaela was great and so helpful. She got me set up on the right path and made sure I understood everything so I could confidently create an insightful customer journey map for my company. I'd happily work with her again.

Mentee of Michaela Carpenter·5 stars, verified session

Learn it, then talk it through

53lessonsCX Bootcamp 2026Mentors CX Academy · 53 lessons · free to watchTaught by mentors who take calls on this page. Watch first, then bring the part you disagree with to a call.

Questions people ask before booking

Is the first call really free?

Yes. One 30 minute call with any mentor, no card and no trial to cancel. Membership after that is one price for unlimited calls.

Do these mentors work at companies my size?

Every profile lists the mentor current role and organisation, and the sizes here run from seed stage to public. Pick someone whose company looks like yours a year from now.

I work in success, not support. Is this the right page?

Yes. This page is the industry, not the function. Use the expertise pages if you want a specific one.

Can I ask about a tool we use?

Yes. Mentors list their toolkit on their profile, and Mentors CX has separate pages for Zendesk mentors and Intercom mentors.

Stop guessing. Ask someone who works in SaaS.

Your first call is free. Membership after that is unlimited 1:1 calls at one price.

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