SaaS mentors
36 verified mentors who work in SaaS. Book a 1:1 call about the problem on your desk this week. Your first call is free.
In software, support and renewal are the same story told twice
A confusing setup step becomes a ticket, the ticket becomes a quiet account, and the quiet account becomes a churn line in a board deck two quarters later. Most software companies treat those three as separate problems owned by separate teams.
The mentors on this page work in software as a service: support, success, onboarding and customer experience leadership at companies from seed stage to public. They know the shape of the year, the pressure that arrives when net revenue retention slips, and what it is like to be the only customer voice in a room of product and sales people.
Bring the situation. A support function that has to scale without headcount. A success team split between onboarding and renewals and doing neither well. Product that ships and support that finds out from customers. A platform you are being asked to buy.
Because everyone here works in the same industry, you can skip the context and start at the problem. Your first call is free.
What a SaaS mentor helps with
- Scaling support when volume grows faster than headcount
- Splitting or merging support, success and onboarding as you grow
- Net revenue retention, and what customer experience actually controls in it
- Getting product to hear what support already knows
- Self serve, help centres and deflection that does not just hide tickets
- Choosing a help desk or success platform, and when to change one
Mentors
Melanie Zayat
FreeFounder - CX Strategist at Tovana
Buenos Aires
CX strategist passionate about UX research. Mentor in EN/ES. Specializing in SaaS onboarding & help centers
Michaela Carpenter
FreeCustomer Success Operations Manager at ALLPLAN
Bratislava
Named one of Top 100 Strategists in CS 2024 | Driving Success through Operational Excellence
Jenny Dempsey
FreeCX leader/Brand Reputation Specialist/Furniture Flipper/Podcast Host at Fairfield
San Diego
I coach on topics such as customer experience, customer service as well as career changes, creativity and side gigs.
Coach Rios
FreeHead of CX | Customer Support Leader Coach at Cityside Fiber | RIOS MGMT
Irvine
CX Support Leader & Coach Helping Customer Experience and Support Leaders power-up and own their seat at the table!
Sarah Caminiti
FreeHead of Customer Service, US at abcam
Providence
CX leader passionate about aligning strategy and empathy to build lasting customer trust and impact!
Olaf Jacobson
FreeFounder at Soon
Den Haag
I'm a startup founder with experience in SaaS - Workforce Management Software - and some B2C adventures 😎
Stacy Justino
FreeProduct Support Manager at PetDesk
Weymouth
I'm a people-first support leader who has managed teams in the casual gaming (B2C) and SaaS (B2B) industries
Ines van Dijk
FreeCX Communication Specialist at Customer Support Excellence
Tiel
Your CX Communications specialist
Karthick JL
FreeFounder at Customer Success Compass
Chennai
CS & CX leader with 20+ years helping professionals, leaders and B2B founders scale retention, growth, leadership and customer centric strategies.
Haneen Yehya
FreeHead of Customer Experience at Naviparking
Dubai
I make sure CX is a shared strategy across the whole organization, then I go ahead and execute it.
Kris Mendoza
FreeHead of CX at Telgorithm
Portland
Senior CX Leader | ex-Stripe, ex-Netflix
Annamaria Beno
FreeCX & Business Operations Leader at annamariabeno.com
Berlin
Scaling your business while keeping customers and teams happy.
Showing 12 of 36. See all 36 SaaS mentors in the directory.
From sessions with these mentors
I had the privilege of having a 30-minute mentoring session with Jenny, and I must say, it was nothing short of amazing! From the moment our session began, Jenny's enthusiasm and genuine joy for teaching were palpable. She went above and beyond to share her wisdom and knowledge on the topics I had chosen, offering insights that were not only informative but also inspiring. Her ability to make complex ideas accessible and engaging exceeded my expectations. Jenny is truly the best in what she does! Her passion for helping others grow and succeed shines through in every word. I left the session feeling motivated, empowered, and grateful for her time. i LOVED it~ Highly recommend her as a mentor! Thank you Jenny!!! :)
Connecting with Melanie was a godsend for what I was looking for within my company. She not only helped me with very relevant insights for my project but also showed me ways I could improve the company's onboarding process. I was very lucky to meet Melanie, an excellent professional and a wonderful person! It was 100% worth it =)
Learn it, then talk it through
Questions people ask before booking
Is the first call really free?
Yes. One 30 minute call with any mentor, no card and no trial to cancel. Membership after that is one price for unlimited calls.
Do these mentors work at companies my size?
Every profile lists the mentor current role and organisation, and the sizes here run from seed stage to public. Pick someone whose company looks like yours a year from now.
I work in success, not support. Is this the right page?
Yes. This page is the industry, not the function. Use the expertise pages if you want a specific one.
Can I ask about a tool we use?
Yes. Mentors list their toolkit on their profile, and Mentors CX has separate pages for Zendesk mentors and Intercom mentors.
Other ways to browse
- Customer service and support47
- Building a team41
- Team management36
- Zendesk31
- Remote work26
- Consulting22
- Voice of the customer programs21
- Customer journey mapping20
- Ecommerce20
- Customer loyalty and retention19
- Employee Training and Engagement18
- Data analysis and insights17
- Customer Feedback and Surveys16
- Outsourcing16
- Intercom15
- Omni-channel Experience14
- Onboarding14
- Technology14
- Customer Success Management12
- All mentors
Stop guessing. Ask someone who works in SaaS.
Your first call is free. Membership after that is unlimited 1:1 calls at one price.
First call free · 36 mentors
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