Data analysis and insights mentors
19 verified mentors who work on data analysis and insights. Book a 1:1 call about the problem on your desk this week. Your first call is free.
A CSAT score on its own has never changed a decision
Most customer experience teams have more data than conclusions. Survey scores, ticket volumes, handle times and a dashboard that gets screenshotted into a deck once a month without anyone deciding anything from it.
The mentors here have built the reporting and then had to defend it. They know which metrics survive contact with a finance team, how to size a problem in money rather than in tickets, and how to say something true from a sample of forty responses without overclaiming.
Bring the question you are being asked and cannot answer. Whether quality is getting worse or the volume is just up. What a point of CSAT is worth. Why the score moved. Which of six competing problems to fix first. A dashboard nobody opens.
Several of these mentors do this with a spreadsheet rather than a data team, which is probably your situation too. Your first call is free.
What a data analysis and insights mentor helps with
- Choosing the handful of metrics worth reporting, and dropping the rest
- Sizing a customer problem in money so it gets prioritised
- Reading a small sample honestly, without overclaiming
- Tagging and categorising tickets so the categories mean something
- Building a dashboard someone will actually open
- Presenting a number to leadership and surviving the questions
Mentors
Melanie Zayat
FreeFounder - CX Strategist at Tovana
Buenos Aires
CX strategist passionate about UX research. Mentor in EN/ES. Specializing in SaaS onboarding & help centers
Sara Skandalaris
FreeManager, Support Knowledge & Content at Wealthsimple
Detroit, MI
Chat with me about AI, L&D, Quality, Knowledge Management, and Operational Excellence!
Sarah Caminiti
FreeHead of Customer Service, US at abcam
Providence
CX leader passionate about aligning strategy and empathy to build lasting customer trust and impact!
Ilyas Wali
FreeGlobal Head - Customer Experience at Angara.com
Jaipur
Leader in CX Transformation and AI-Led Retention - CRM | Loyalty | Customer Journey | ORM | Luxury e-tail & retail | VOC | OmniChannel | Gems & Jewelry
Ira Shevelova
FreeHead of Enablement in Customer Care at Superhuman (formerly Grammarly)
Kyiv
15+ years building what makes customer care work: teams, quality, learning, knowledge, and workforce planning that keeps capacity aligned with demand.
Karthick JL
FreeFounder at Customer Success Compass
Chennai
CS & CX leader with 20+ years helping professionals, leaders and B2B founders scale retention, growth, leadership and customer centric strategies.
Haneen Yehya
FreeHead of Customer Experience at Naviparking
Dubai
I make sure CX is a shared strategy across the whole organization, then I go ahead and execute it.
Ty Givens
FreeFounder & CEO of CX Collective at CX Collective
Inglewood
CX leader with 20+ years scaling support teams and turning CX into a growth driver.
Stephanie Macoul
FreeCustomer Experience Consultant at Self-Employed
New York
CX leader skilled in scaling teams and tech, transforming customer experience into growth.
Kris Mendoza
FreeHead of CX at Telgorithm
Portland
Senior CX Leader | ex-Stripe, ex-Netflix
Kirsten Penaloza
FreeConsultant & Leadership Coach at Kirsten Penaloza LLC
Austin, TX
My passion is helping others be and become the best version of themselves through coaching and mentoring. I lived and worked across continents, allowing me to have a unique perspective on cultural differences at work.
Mateus Paderes
FreeCustomer Success Director at Speedio
Barcelona
Customer Lifecycle Director with over 8 years leading and scaling teams to over 100 professionals across seven countries.
Showing 12 of 19. See all 19 Data analysis and insights mentors in the directory.
From sessions with these mentors
Connecting with Melanie was a godsend for what I was looking for within my company. She not only helped me with very relevant insights for my project but also showed me ways I could improve the company's onboarding process. I was very lucky to meet Melanie, an excellent professional and a wonderful person! It was 100% worth it =)
Sara provided an exceptional mentorship session on CX quality and training. The session was well-structured, providing actionable resources I could implement immediately. Sara's supportive style and expertise have already helped improve our approach. Highly recommended for anyone seeking CX guidance.
Learn it, then talk it through
Questions people ask before booking
Is the first call really free?
Yes. One 30 minute call with any mentor, no card and no trial to cancel. Membership after that is one price for unlimited calls.
Do I need a data team or SQL to get value from this?
No. Most of these mentors built their first reporting in a spreadsheet exported from a help desk, and several still prefer it.
Can a mentor look at our actual dashboard?
Yes. Share a screenshot or a read only link in the booking notes and the call becomes a review rather than a description.
We only get forty survey responses a month. Is that enough for anything?
It is enough to be careful with. Part of what these mentors do is tell you what a small sample can and cannot support.
Other ways to browse
- Customer service and support47
- Building a team39
- Team management39
- SaaS36
- Zendesk33
- Remote work27
- Consulting21
- Customer journey mapping20
- Customer loyalty and retention20
- Voice of the customer programs20
- Ecommerce19
- Employee Training and Engagement19
- Technology16
- Customer Feedback and Surveys15
- Intercom15
- Onboarding15
- Outsourcing15
- Omni-channel Experience14
- Customer Success Management13
- Confluence12
- All mentors
Stop guessing. Ask someone who has done data analysis and insights.
Your first call is free. Membership after that is unlimited 1:1 calls at one price.
First call free · 19 mentors
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