Mentors

I’m Hayden Mills, a CX and Operations leader with over a decade of experience designing and scaling customer journeys that are as thoughtful as they are effective. My background spans fast-growing startups and established brands, most recently as Head of Customer Experience at Alloy Women’s Health, where I lead a mission-driven team focused on delivering empathetic, seamless support for women navigating midlife care. Throughout my career, I’ve built support teams from the ground up, revamped processes for scale, and championed the kind of operational rigor that powers exceptional customer experiences. From frontline coaching to executive strategy, I’m passionate about bridging the gap between what customers need and what teams can sustainably deliver. What drives me is the belief that operational excellence and human-first leadership go hand in hand. As a mentor, I’m here to help you navigate complex CX challenges, build resilient systems, and grow into the kind of leader your team will want to follow.