About
I’m Hayden Mills, a CX and Operations leader with over a decade of experience designing and scaling customer journeys that are as thoughtful as they are effective. My background spans fast-growing startups and established brands, most recently as Head of Customer Experience at Alloy Women’s Health, where I lead a mission-driven team focused on delivering empathetic, seamless support for women navigating midlife care. Throughout my career, I’ve built support teams from the ground up, revamped processes for scale, and championed the kind of operational rigor that powers exceptional customer experiences. From frontline coaching to executive strategy, I’m passionate about bridging the gap between what customers need and what teams can sustainably deliver. What drives me is the belief that operational excellence and human-first leadership go hand in hand. As a mentor, I’m here to help you navigate complex CX challenges, build resilient systems, and grow into the kind of leader your team will want to follow.
Experience
Alloy is telehealth company empowering women over 40, offering science-based solutions for women suffering from the symptoms of menopause.
Cerebral Inc. is a telehealth company that provides online mental health services, including therapy, counseling, and medication management for various mental health conditions.
Hims & Hers Health, Inc. is a telehealth company established in 2017. The company provides prescription medications, over-the-counter medications, and personal care products.
Dollar Shave Club delivers razor blades on a monthly basis and offers additional grooming products for home delivery.
Expertise
Have built support teams from the ground up for rapid growth businesses.
Strong people manager that emphasizes personal connection, engagement, and thoughtful frameworks for a happy, effective team.
Have run teams up to 300 agents both in-house and via BPO.
Have owned and managed robust VOC programs shared with execs and c-suite
Strong story telling through data - ensuring tools are set up to give you the most amount of data with the lowest lift for a team.
Industry
Direct to consumer/telehealth
Toolkit
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Reviews
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