Ecommerce mentors
19 verified mentors who work in Ecommerce. Book a 1:1 call about the problem on your desk this week. Your first call is free.
In ecommerce the support queue is the operation
Ecommerce support is a different job from software support. The tickets are about a parcel, a refund, a size, a courier who left it in the rain, and volume triples in the six weeks that decide the year.
The mentors on this page work in retail and direct to consumer brands. They have staffed a peak, argued with a fulfilment partner, written the returns policy and answered a Sunday inbox themselves. They know which parts of the queue are really a logistics problem and which are worth automating.
Bring the operational one. A peak season you are understaffed for. A returns process that costs more than the returns. A satisfaction score that is really a delivery score. A help desk and a store platform that do not talk to each other. Whether to answer social messages at all.
Most of these mentors have run small teams with no tooling budget, so the advice tends to be things you can do this week. Your first call is free.
What a Ecommerce mentor helps with
- Staffing and surviving peak without hiring for the whole year
- Returns and refunds policies that reduce contact rather than create it
- Separating a delivery problem from a service problem in your scores
- Connecting a help desk to your store, warehouse and couriers
- Handling social and marketplace messages alongside the main queue
- Automating the repeat questions without making customers fight a bot
Mentors
Ren Fuller-Wasserman
FreeVP of Customer Experience at Hello TUSHY
Cambria, CA
Seasoned CX leader blending human connection with AI to create soulful, scalable customer experiences.
Sarah Caminiti
FreeHead of Customer Service, US at abcam
Providence
CX leader passionate about aligning strategy and empathy to build lasting customer trust and impact!
Raquel Rincon
FreeSenior Account Executive at Crescendo
Nipomo
Helping ecomm brands build communities & optimize CX | Customer Success Professional
Ilyas Wali
FreeGlobal Head - Customer Experience at Angara.com
Jaipur
Leader in CX Transformation and AI-Led Retention - CRM | Loyalty | Customer Journey | ORM | Luxury e-tail & retail | VOC | OmniChannel | Gems & Jewelry
Karthick JL
FreeFounder at Customer Success Compass
Chennai
CS & CX leader with 20+ years helping professionals, leaders and B2B founders scale retention, growth, leadership and customer centric strategies.
Haneen Yehya
FreeHead of Customer Experience at Naviparking
Dubai
I make sure CX is a shared strategy across the whole organization, then I go ahead and execute it.
Amiee Twigg
FreeCustomer Experience Lead at Found
Bangor
Helping people grow through guidance, support, and empowering them to find their path.
Stephanie Macoul
FreeCustomer Experience Consultant at Self-Employed
New York
CX leader skilled in scaling teams and tech, transforming customer experience into growth.
TONI KELLER
FreeAI / CX operator with 13+ years at TK Consulting
San Diego
CX Leader | Scaled CX from $600K to $12M+/mo | AI & Contact Center Ops
Andrei Kamarouski
FreeCEO at Pythia AI, Inc.
Batumi
CX & Zendesk Expert. Recognized 'The Wise One' by Zendesk (2021). Ph.D. in Sociology (2015). 🧙♂️
Simone Secci
FreeFractional Leader and Support Ops consultant at self-employed
Berlin
Customer Support leader, Support Ops strategist, Zendesk expert with 15 years of experience in tech support.
Jimmy Knight
FreeFounder at Catapult Partners
Gilbert
I help businesses scale CX, optimize support, and boost customer loyalty with efficient operations.
Showing 12 of 19. See all 19 Ecommerce mentors in the directory.
From sessions with these mentors
I recently had the chance to connect with Ren to exchange ideas on all things Customer Experience, and I left the conversation feeling both energized and inspired. She has such a warm approach, paired with a true depth of CX and people knowledge. What stood out most to me was how every insight she shared came with practical, applicable takeaways that I could put into action right away.
I've had an incredible session with Raquel! Her expertise in Customer Success is obvious, plus she is very supportive and positive. I walked away feeling incredibly motivated and inspired. Highly recommend. Thank you, Raquel!
Learn it, then talk it through
Questions people ask before booking
Is the first call really free?
Yes. One 30 minute call with any mentor, no card and no trial to cancel. Membership after that is one price for unlimited calls.
We are a small brand with two people on support. Is this for us?
Yes. Most mentors here have worked at that size, and the advice is usually about what to do with the team you already have.
Can they help with the logistics side?
Partly. They can tell you which of your tickets are a logistics problem and how to take that to your operations team, which is usually the missing step.
Do they know our platform?
Every profile lists the mentor toolkit, so check before booking if the platform is the whole question. Shopify, Gorgias and Zendesk are the common ones here.
Other ways to browse
- Customer service and support47
- Building a team39
- Team management39
- SaaS36
- Zendesk33
- Remote work27
- Consulting21
- Customer journey mapping20
- Customer loyalty and retention20
- Voice of the customer programs20
- Data analysis and insights19
- Employee Training and Engagement19
- Technology16
- Customer Feedback and Surveys15
- Intercom15
- Onboarding15
- Outsourcing15
- Omni-channel Experience14
- Customer Success Management13
- Confluence12
- All mentors
Stop guessing. Ask someone who works in Ecommerce.
Your first call is free. Membership after that is unlimited 1:1 calls at one price.
First call free · 19 mentors
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