Ecommerce mentors
20 verified mentors who work in Ecommerce. Book a 1:1 call about the problem on your desk this week. Your first call is free.
In ecommerce the support queue is the operation
Ecommerce support is a different job from software support. The tickets are about a parcel, a refund, a size, a courier who left it in the rain, and volume triples in the six weeks that decide the year.
The mentors on this page work in retail and direct to consumer brands. They have staffed a peak, argued with a fulfilment partner, written the returns policy and answered a Sunday inbox themselves. They know which parts of the queue are really a logistics problem and which are worth automating.
Bring the operational one. A peak season you are understaffed for. A returns process that costs more than the returns. A satisfaction score that is really a delivery score. A help desk and a store platform that do not talk to each other. Whether to answer social messages at all.
Most of these mentors have run small teams with no tooling budget, so the advice tends to be things you can do this week. Your first call is free.
What a Ecommerce mentor helps with
- Staffing and surviving peak without hiring for the whole year
- Returns and refunds policies that reduce contact rather than create it
- Separating a delivery problem from a service problem in your scores
- Connecting a help desk to your store, warehouse and couriers
- Handling social and marketplace messages alongside the main queue
- Automating the repeat questions without making customers fight a bot
Mentors
Ren Fuller-Wasserman
FreeVP of Customer Experience at Hello TUSHY
Cambria, CA
Seasoned CX leader blending human connection with AI to create soulful, scalable customer experiences.
Jenny Dempsey
FreeCX leader/Brand Reputation Specialist/Furniture Flipper/Podcast Host at Fairfield
San Diego
I coach on topics such as customer experience, customer service as well as career changes, creativity and side gigs.
Sarah Caminiti
FreeHead of Customer Service, US at abcam
Providence
CX leader passionate about aligning strategy and empathy to build lasting customer trust and impact!
Raquel Rincon
FreeSenior Account Executive at Crescendo
Nipomo
Helping ecomm brands build communities & optimize CX | Customer Success Professional
Ines van Dijk
FreeCX Communication Specialist at Customer Support Excellence
Tiel
Your CX Communications specialist
Ilyas Wali
FreeGlobal Head - Customer Experience at Angara.com
Jaipur
Leader in CX Transformation and AI-Led Retention - CRM | Loyalty | Customer Journey | ORM | Luxury e-tail & retail | VOC | OmniChannel | Gems & Jewelry
Karthick JL
FreeFounder at Customer Success Compass
Chennai
CS & CX leader with 20+ years helping professionals, leaders and B2B founders scale retention, growth, leadership and customer centric strategies.
Haneen Yehya
FreeHead of Customer Experience at Naviparking
Dubai
I make sure CX is a shared strategy across the whole organization, then I go ahead and execute it.
Michelle DiNitto
FreeGlobal Customer Support Manager at Prime6 Brands
Albany
Global CX Leader | Scaling Customer Support Operations with AI, VoC & Operational Strategy
Amiee Twigg
FreeCustomer Experience Lead at Found
Bangor
Helping people grow through guidance, support, and empowering them to find their path.
Stephanie Macoul
FreeCustomer Experience Consultant at Self-Employed
New York
CX leader skilled in scaling teams and tech, transforming customer experience into growth.
Merrene Caines
FreeCX & Ops Leader | 10+ Years Managing Global Teams | SaaS | E-commerce | BPO at Visa inc
San Pedro Sula
CX leader passionate about building strong teams, elevating customer experiences, and mentoring others.
Showing 12 of 20. See all 20 Ecommerce mentors in the directory.
From sessions with these mentors
I had the privilege of having a 30-minute mentoring session with Jenny, and I must say, it was nothing short of amazing! From the moment our session began, Jenny's enthusiasm and genuine joy for teaching were palpable. She went above and beyond to share her wisdom and knowledge on the topics I had chosen, offering insights that were not only informative but also inspiring. Her ability to make complex ideas accessible and engaging exceeded my expectations. Jenny is truly the best in what she does! Her passion for helping others grow and succeed shines through in every word. I left the session feeling motivated, empowered, and grateful for her time. i LOVED it~ Highly recommend her as a mentor! Thank you Jenny!!! :)
I recently had the chance to connect with Ren to exchange ideas on all things Customer Experience, and I left the conversation feeling both energized and inspired. She has such a warm approach, paired with a true depth of CX and people knowledge. What stood out most to me was how every insight she shared came with practical, applicable takeaways that I could put into action right away.
Learn it, then talk it through
Questions people ask before booking
Is the first call really free?
Yes. One 30 minute call with any mentor, no card and no trial to cancel. Membership after that is one price for unlimited calls.
We are a small brand with two people on support. Is this for us?
Yes. Most mentors here have worked at that size, and the advice is usually about what to do with the team you already have.
Can they help with the logistics side?
Partly. They can tell you which of your tickets are a logistics problem and how to take that to your operations team, which is usually the missing step.
Do they know our platform?
Every profile lists the mentor toolkit, so check before booking if the platform is the whole question. Shopify, Gorgias and Zendesk are the common ones here.
Other ways to browse
- Customer service and support47
- Building a team41
- SaaS36
- Team management36
- Zendesk31
- Remote work26
- Consulting22
- Voice of the customer programs21
- Customer journey mapping20
- Customer loyalty and retention19
- Employee Training and Engagement18
- Data analysis and insights17
- Customer Feedback and Surveys16
- Outsourcing16
- Intercom15
- Omni-channel Experience14
- Onboarding14
- Technology14
- Customer Success Management12
- All mentors
Stop guessing. Ask someone who works in Ecommerce.
Your first call is free. Membership after that is unlimited 1:1 calls at one price.
First call free · 20 mentors
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