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CX
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Free
Price per hour
min
Call duration
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Raquel Rincon

Customer Success Manager @ PartnerHero

English

Nipomo, United States of America

Joined November, 2024

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0 reviews

Free

Price per session

30 min

Call duration

Bio

I’ve worked as a Customer Success Manager with PartnerHero, now part of Crescendo, for the past 3 years. I help brands scale their customer support team, and teach them how they can use customer support to build community and create loyalty. With over a decade in the beauty industry, I specialize in e-commerce, account management, and creating strong brand partnerships. Outside of my 9-5, I run a profitable side hustle selling vintage clothing, where I’ve applied my strategies to build a community and drive sales.

Experience

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    Expertise

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      Customer Loyalty and Retention

      I've lead numerous webinars and classes on how brands can leverage brand voice, customer service, and community to turn regular customers into loyalty.

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      Customer Success Management

      10+ years specializing in Account Management and Customer Success. I currently work with PartnerHero to help our ecomm brands optimize their CX programs.

    Industry

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      Ecommerce

      Over a decade experience working with ecommerce brands and helping them strategize their business.

    Toolkit

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      Reviews

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