I’m a Senior Account Executive at Crescendo, where I’ve spent over four years helping brands scale and evolve their customer experience strategies. My background in Customer Success shapes how I partner with companies today, with a focus not just on growth but on building support programs that foster community, loyalty, and long-term value. With over a decade in the beauty and e-commerce space, I specialize in account management, strategic partnerships, and integrating technology to create more personalized customer experiences. Outside of my 9 to 5, I run a profitable vintage clothing business, where I apply the same principles of community building, brand storytelling, and customer connection to drive growth and sales.
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I've lead numerous webinars and classes on how brands can leverage brand voice, customer service, and community to turn regular customers into loyalty.
10+ years specializing in Account Management and Customer Success. I currently work with PartnerHero to help our ecomm brands optimize their CX programs.
Over a decade experience working with ecommerce brands and helping them strategize their business.
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Olga Alekseeva
Customer success manager · Qatar airways
I've had an incredible session with Raquel! Her expertise in Customer Success is obvious, plus she is very supportive and positive. I walked away feeling incredibly motivated and inspired. Highly recommend. Thank you, Raquel!
Verified session· Customer Success Management· 30 min· 15 Mar 2026
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