About
I’m a seasoned Customer Success and CX leader with a background in SaaS, digital transformation, and data-driven customer engagement. With experience building and optimizing customer success programs at companies like VMware, IBM, and UKG, I’m passionate about mentoring and helping others navigate their careers in CX. I enjoy sharing insights on digital strategies, customer journey orchestration, and CS Ops best practices to drive real business impact.
Experience
Founder & Principal Consultant
Senior Manager, Customer Success Operations
Solution Architect/CS Operations Manager
Program Manager, Digital CX
SaaS Digital Transformation Consultant
Expertise
Building large-scale CS Operations and Strategy
Managing a team
Working remotely with teammates and cross-functional colleagues and stakeholders
Building digital-led motions leading to customer growth, expansion and renewal
Driving retention through digital and data-driven focus
Building Digital-First Customer Journeys
Using data-driven insights to build customer focused programs and strategy
Industry
SaaS Software
Toolkit
Service Cloud
ServiceNow System Integrations
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