Customer Success Management mentors
13 verified mentors who work on customer success management. Book a 1:1 call about the problem on your desk this week. Your first call is free.
Mentors who work on customer success management every day
Every mentor on this page lists Customer Success Management as part of their work. Each of them was verified by Mentors CX before being listed, and each is a working customer experience professional rather than a full time coach, so a call gets you how the job is actually done rather than how it is described in a course.
A first call is 30 minutes and free. It works best with one specific problem rather than a general conversation: the mentors here are used to being handed something half finished and asked what to do next. Say where you are stuck when you book, and send anything they should read first in the booking notes.
If the first person you speak to is not the right fit, book someone else. The profiles list current role, company, city and the tools each mentor works in, and the reviews are written by people who took the same call you are about to take.
What a customer success management mentor helps with
- Where to start when customer success management lands on your desk and nobody owns it
- What good looks like, from people doing it now rather than a benchmark report
- The first change worth making, and the ones that can wait
- Making the case for it to a leadership team
- Whether your problem is really the tools or really the process
- What these mentors got wrong the first time they tried it
Mentors
Sarah Caminiti
FreeHead of Customer Service, US at abcam
Providence
CX leader passionate about aligning strategy and empathy to build lasting customer trust and impact!
Kelly Klein
FreeSr CSM Strategic Accounts at LogicMonitor
Austin
Enterprise CSM handling Fortune 100 accounts for the past 10 years.
Raquel Rincon
FreeSenior Account Executive at Crescendo
Nipomo
Helping ecomm brands build communities & optimize CX | Customer Success Professional
Daniel Orenes Ferrandez
FreeSenior Manager - Customer Experience at Uber Japan
Tokyo
I'm a CX leader based in Japan with more than 10 years of experience. I focus on Customer Service and Conversational AI.
Ilyas Wali
FreeGlobal Head - Customer Experience at Angara.com
Jaipur
Leader in CX Transformation and AI-Led Retention - CRM | Loyalty | Customer Journey | ORM | Luxury e-tail & retail | VOC | OmniChannel | Gems & Jewelry
Karthick JL
FreeFounder at Customer Success Compass
Chennai
CS & CX leader with 20+ years helping professionals, leaders and B2B founders scale retention, growth, leadership and customer centric strategies.
Heather Casey
FreeCEO & Principal Operations Consultant at Casey Advisory
San Francisco
Helping people turn ideas into clear systems and real momentum
Eman Noaman
FreeFounder & CEO at Uplift MEA
Cairo
Empower CX! Elevate service, build loyalty, and make customer satisfaction your superpower!
Mateus Paderes
FreeCustomer Success Director at Speedio
Barcelona
Customer Lifecycle Director with over 8 years leading and scaling teams to over 100 professionals across seven countries.
TONI KELLER
FreeAI / CX operator with 13+ years at TK Consulting
San Diego
CX Leader | Scaled CX from $600K to $12M+/mo | AI & Contact Center Ops
Justin Neal
FreeFounder and Principal Consultant at SuccessWave Solutions LLC
Holly Springs
SaaS & CS Ops Leader & Mentor passionate about digital transformation & customer success.
Merrene Caines
FreeCX & Ops Leader | 10+ Years Managing Global Teams | SaaS | E-commerce | BPO at Visa inc
San Pedro Sula
CX leader passionate about building strong teams, elevating customer experiences, and mentoring others.
Showing 12 of 13. See all 13 Customer Success Management mentors in the directory.
From sessions with these mentors
My experience working with Kelly over the last few months has been incredible since day 1. She is empathetic, professional, and brilliant. When I told her about my previous work experience, she instantly recognized skills that aligned with the roles I'm looking for, and helped me write my resume in a way that shows off my Customer Success strengths. In a world full of automation and apathy, Kelly is a bright shining light of humanity and warmth.
I've had an incredible session with Raquel! Her expertise in Customer Success is obvious, plus she is very supportive and positive. I walked away feeling incredibly motivated and inspired. Highly recommend. Thank you, Raquel!
Learn it, then talk it through
Related reading
Questions people ask before booking
Is the first call really free?
Yes. One 30 minute call with any mentor, no card and no trial to cancel. Membership after that is one price for unlimited calls.
How do I choose a mentor?
Read the short bio and the reviews, then pick someone whose last job looks like your next problem. Company size is usually a better guide than job title.
What should I bring to the call?
One problem and any document that describes it. Sending it in the booking notes means the mentor arrives having read it instead of spending ten minutes catching up.
Can I book the same mentor again?
Yes. Membership is unlimited calls at one price, so a second call with someone who already has the context costs nothing extra.
Other ways to browse
- Customer service and support47
- Building a team39
- Team management39
- SaaS36
- Zendesk33
- Remote work27
- Consulting21
- Customer journey mapping20
- Customer loyalty and retention20
- Voice of the customer programs20
- Data analysis and insights19
- Ecommerce19
- Employee Training and Engagement19
- Technology16
- Customer Feedback and Surveys15
- Intercom15
- Onboarding15
- Outsourcing15
- Omni-channel Experience14
- Confluence12
- All mentors
Stop guessing. Ask someone who has done customer success management.
Your first call is free. Membership after that is unlimited 1:1 calls at one price.
First call free · 13 mentors
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