Mentors

I am Toni Keller, a strategic leader with a passion for AI automation and customer experience. Throughout my career, I’ve specialized in optimizing service operations, enhancing customer loyalty, and driving revenue growth. My journey has seen me scale businesses from startups to multi-million-dollar enterprises, and I leverage data-driven decision-making, innovative problem-solving, and empathetic leadership to deliver impactful solutions. With expertise in AI-driven customer engagement, VOC insights, automation, workforce optimization, and omni-channel service strategies, I am committed to integrating cutting-edge technology with personalized service to create customer-centric experiences. I thrive in high-growth environments and am driven by a desire to foster collaboration and build strong, customer-first cultures. Core Strengths & Skills: • Customer Experience Leadership: Specializing in white-glove service, omni-channel support, and AI-driven efficiency. • Revenue Growth & Retention: Successfully scaled businesses, including growing one from $600K to $12M/month. • Operational Excellence: Developed SOPs, workflows, and training programs to improve efficiency and satisfaction. • Data-Driven Decision Making: Utilized VOC, NPS, CSAT, and analytics to improve customer acquisition and retention. • Tech & AI Integration: Implemented AI-powered support tools, CRM systems, and automation to optimize workflows. • Cross-Functional Leadership: Managed teams ranging from 35+ direct reports to 100+ BPO agents, fostering collaboration across departments. • Business Growth & Strategy: Drove 400% YOY growth and expanded revenue pipelines through strategic initiatives. • High-Energy Leadership: Built and developed high-performing teams while cultivating a strong company culture. I am eager to bring my expertise to a mentorship program, where I can share insights, grow alongside others, and continue to learn from those with diverse perspectives and experiences.