Profile

Verified mentor

Mentor · Customer Experience

Kelly Klein

Sr CSM Strategic Accounts @ LogicMonitor

Enterprise CSM handling Fortune 100 accounts for the past 10 years.

5.0 · 1 reviews

Austin, United States of America

English

About

Lately I’ve been spending more time mentoring CSMs and having strategy conversations around complex accounts, growth, and positioning CS as a true business partner. I’m opening up a few spots each month for these conversations. If you’re in that space and want to connect, feel free to reach out.

Experience

LogicMonitor

Sr. Customer Success Manager I Enterprise Strategic Accounts I manage a $10M+ strategic enterprise portfolio across complex, high-stakes customer environments, with a focus on executive alignment, risk mitigation, retention, and expansion. I am often brought into challenged accounts to rebuild trust, stabilize relationships, and create clear action plans that move customers from risk to measurable value. I also mentor emerging CSMs and have developed scalable team playbooks, including a 30-60-90 risk mitigation framework that helped prevent $725K in churn.

Expertise

Customer Success Management

At LogicMonitor, I managed a $10M+ enterprise portfolio, stabilizing key accounts and driving 99.8% retention with 113% QoQ growth. I built the company’s first risk mitigation framework, preventing $725K in churn. At Bl.ink, I was the first Customer Success hire. I built the function from scratch, supported enterprise clients like Coca-Cola, Target and Goldman Sachs, and drove $3M in ARR growth while keeping churn under 1%. I lead the same way I operate: step into complexity, create clarity, and raise the standard for what good looks like. I build teams, mentor CSMs into enterprise operators, and put structure in place that scales without losing the human element.

Industry

Technology

B2B SaaS companies

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Kelly Klein

About

Experience

Expertise

Industry

Toolkit

Kelly Klein

About

Experience

Expertise

Industry

Toolkit

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