Kelly Klein

Sr. Customer Success Manager I Enterprise Strategic Accounts I manage a $10M+ strategic enterprise portfolio across complex, high-stakes customer environments, with a focus on executive alignment, risk mitigation, retention, and expansion. I am often brought into challenged accounts to rebuild trust, stabilize relationships, and create clear action plans that move customers from risk to measurable value. I also mentor emerging CSMs and have developed scalable team playbooks, including a 30-60-90 risk mitigation framework that helped prevent $725K in churn.

At LogicMonitor, I managed a $10M+ enterprise portfolio, stabilizing key accounts and driving 99.8% retention with 113% QoQ growth. I built the company’s first risk mitigation framework, preventing $725K in churn. At Bl.ink, I was the first Customer Success hire. I built the function from scratch, supported enterprise clients like Coca-Cola, Target and Goldman Sachs, and drove $3M in ARR growth while keeping churn under 1%. I lead the same way I operate: step into complexity, create clarity, and raise the standard for what good looks like. I build teams, mentor CSMs into enterprise operators, and put structure in place that scales without losing the human element.

B2B SaaS companies