Outsourcing mentors
15 verified mentors who work on outsourcing. Book a 1:1 call about the problem on your desk this week. Your first call is free.
The outsourcing decision is made once, the managing never stops
Outsourcing support is not a cost decision that ends at signature. What follows is a partner relationship you have to manage: quality that drifts, knowledge that lives in your building and not theirs, and a contract that priced the volume you had rather than the volume you have now.
The mentors here have sat on both sides. Some ran the selection and the transition from the client seat. Several have worked inside outsourcers and know what a vendor can absorb, what gets quietly deprioritised, and what a statement of work has to say to prevent it.
Bring the stage you are at. A build or buy decision with a number attached. A request for proposal you are about to send. A transition next quarter. A partner whose quality slipped, and a review meeting where nobody says the real thing.
They will also tell you when outsourcing is the wrong answer at your volume, which is a much cheaper conversation to have now. Your first call is free.
What a outsourcing mentor helps with
- Whether to outsource at all, at the volume you actually have
- Writing a request for proposal and a statement of work that hold up later
- What to measure in a partner contract, and what not to
- Transitioning volume without losing the knowledge that lives in your team
- Running a partner review where the real problems get named
- Fixing quality with a partner before you start looking for another one
Mentors
Alisha (Ali) Joseph
FreeFounder at Savvy Service Pro Learning Solutions
Streamwood, Illinois, United States
15+ years in contact center startups, BPOs, you name it! I’ve built powerhouse teams, tackled tough ops challenges & helped leaders thrive. Now, with Savvy Service Pro, I’m here to help YOU level up.
Coach Rios
FreeHead of CX | Customer Support Leader Coach at Cityside Fiber | RIOS MGMT
Irvine
CX Support Leader & Coach Helping Customer Experience and Support Leaders power-up and own their seat at the table!
Sarah Caminiti
FreeHead of Customer Service, US at abcam
Providence
CX leader passionate about aligning strategy and empathy to build lasting customer trust and impact!
Conor Pendergrast
FreeCoach & Consultant at CustomerSuccess.cx
Birmingham
I'm a 15-year professional in the field of customer experience, support and success
Heather Casey
FreeCEO & Principal Operations Consultant at Casey Advisory
San Francisco
Helping people turn ideas into clear systems and real momentum
Ty Givens
FreeFounder & CEO of CX Collective at CX Collective
Inglewood
CX leader with 20+ years scaling support teams and turning CX into a growth driver.
Rita Saoud
FreeSenior Vice President at Horatio
Santo Domingo
CX-focused BPO expert with a passion for teaching, empowering teams, and driving process improvements. Dedicated to creating exceptional customer experiences through smart, scalable solutions.
Mark Schmidt
FreeRegional VP Customer Support - APJ at Commvault
Sydney
Vice President - APJ Support, Services & Technology | Strategic & Hands-on CX Leader | $850M ARR | SW, SaaS, AI, Cloud, Data, Cyber | Ex-Commvault, HP, Compaq
Simone Secci
FreeFractional Leader and Support Ops consultant at self-employed
Berlin
Customer Support leader, Support Ops strategist, Zendesk expert with 15 years of experience in tech support.
Jimmy Knight
FreeFounder at Catapult Partners
Gilbert
I help businesses scale CX, optimize support, and boost customer loyalty with efficient operations.
Charly Amoruso
Freeco-Founder & COO at Wizards.lat
Buenos Aires
I'm an empathetic leader that learns from mistakes. I love helping and sharing my experience and learning from others.
Mercer Smith
FreeVP, Managed Operations at PartnerHero
Austin
I am an operator with a big heart! I love helping small teams grow and operationalize, and help leaders step into their power.
Showing 12 of 15. See all 15 Outsourcing mentors in the directory.
From sessions with these mentors
Had an amazing mentorship session with Alisha! She was incredibly patient, welcoming, and genuinely invested in helping me improve. She provided actionable advice that I can apply right away. Truly went above and beyond—highly recommend!
Coach Rios knows his stuff! He was instrumental in helping me develop a plan on how to pitch a new job description to our finance and people team. I would highly recommend him to everyone!
Learn it, then talk it through
Questions people ask before booking
Is the first call really free?
Yes. One 30 minute call with any mentor, no card and no trial to cancel. Membership after that is one price for unlimited calls.
Do mentors here work for outsourcing companies?
Some do, and their profile says so. Mentors CX takes no fee from any vendor and nobody on this page is paid to recommend one.
We have thirty tickets a day. Is outsourcing worth it?
Probably not yet, and that is a useful thing to hear in 30 free minutes rather than after a procurement process.
Can a mentor review our statement of work or scorecard?
Yes. Send it in the booking notes. Reviewing the document you are about to sign is the highest value version of this call.
Other ways to browse
- Customer service and support47
- Building a team39
- Team management39
- SaaS36
- Zendesk33
- Remote work27
- Consulting21
- Customer journey mapping20
- Customer loyalty and retention20
- Voice of the customer programs20
- Data analysis and insights19
- Ecommerce19
- Employee Training and Engagement19
- Technology16
- Customer Feedback and Surveys15
- Intercom15
- Onboarding15
- Omni-channel Experience14
- Customer Success Management13
- Confluence12
- All mentors
Stop guessing. Ask someone who has done outsourcing.
Your first call is free. Membership after that is unlimited 1:1 calls at one price.
First call free · 15 mentors
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