About
With over a decade of experience in customer support for tech startups, I’m deeply committed to not only driving seamless, cross-functional collaboration but also to empowering women to succeed in tech. I love working closely with product, engineering, marketing, and trust & safety teams to align on customer insights and business goals, ensuring that we deliver scalable, innovative solutions. Whether it’s partnering with product on onboarding improvements, engineering to streamline processes, or marketing for clear messaging, I’m passionate about creating customer-first outcomes.
Experience
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Expertise
I have extensive experience working with and managing outsourced support partners, from selecting the right BPOs to building strong, collaborative relationships that drive quality and efficiency. I’ve led outsourced global teams through onboarding, training, and scaling efforts, always with a focus on maintaining a seamless customer experience and strong team culture across internal and external teams.
Industry
I've spent much of my career in the internet industry, leading support teams at companies that help shape online culture—including Vimeo and GIPHY. My work has focused on building thoughtful, scalable systems that keep users safe and engaged. I’m passionate about the intersection of creativity, technology, and human connection, and I love working at the heart of platforms that define how people express themselves online.
Toolkit
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Reviews
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