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Free
Price per hour
min
Call duration
Soon.
Next Available day
Spanish, English, German
Berlin, Germany
Joined June, 2024
0.0
Free
Price per session
30 min
As a CCO, I am passionate about enhancing every customer interaction, from initial contact to post-purchase support. With a deep understanding of customer needs and behaviors, I design and implement initiatives for seamless, positive experiences. My goal is to foster long-term relationships, increase retention, and drive business growth. As a former filmmaker, I love storytelling and use it effectively. I enjoy problem-solving through creative thinking and experimenting. With years in customer experience, I've learned from both mistakes and achievements. It would be my honor to help you with your career growth or company development! I can assist with: - Analyzing customer feedback - Identifying pain points and developing strategies for improvement - Building and managing distributed remote teams - Customer development and journey mapping Whether you're a startup founder or leading a customer experience team, I'd love to connect. Book a free call with me and let's chat!
I worked as a customer experience officer for more than 10+ years, impacting the company's revenue (we grew 1,700% in MRR). I did this and that.
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I've managed teams between 2 to 25 for more than 10 years now. I've learned how to level up my team, making them feel they're in a safe place to explore and learn. I've encountered difficult situations during my career where effective communication was crucial. These situations shaped my team management skills.
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I have successfully transformed customer interactions and driven significant improvements in satisfaction and loyalty. At FictionSoft, I led the CX team in analyzing customer feedback, identifying critical pain points, and implementing strategic solutions that resulted in a 25% increase in customer retention within the first year.
With over 8 years of expertise in using Zendesk at FictionSoft, I have mastered the platform to streamline customer support operations and enhance service delivery. I implemented customized workflows, automated ticketing systems, and robust reporting tools, which improved our response times by 40% and increased customer satisfaction scores significantly. My in-depth knowledge of Zendesk's features and best practices has been pivotal in optimizing our support processes, driving efficiency, and ensuring a seamless customer experience.
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