Mentors

I have worked with dozens of companies in the e-commerce, health care, edtech, and SaaS spaces to customize and personalize their customer experiences. With over 25 years of customer-facing experience collaborating with companies in 30+ countries, I've developed a deep understanding of customers' expectations for their vendors. I am an advisor to the Intelligent support operations tool, TheLoops, coach CX leaders on best practices, and a prolific content creator in the CX space. Recently, as customer service has started the transition to a blend of human and automation technologies, Craig interviewed over 50 AI software solutions to understand the market trends, what solutions exist, and how AI is disrupting the Customer Experience industry across all verticals. I focus my mentorship on creating effective CX solutions incorporating tools, processes, and people.