Zendesk mentors
33 verified mentors who use Zendesk every day. Book a 1:1 call about the problem on your desk this week. Your first call is free.
Ask someone who has configured it before you pay someone to configure it
Zendesk is not hard to buy and it is easy to end up with a version of it nobody understands. Triggers added by people who have left, macros nobody uses, service level policies that do not match the hours the team works, and dashboards that get exported to a spreadsheet anyway.
The mentors on this page run Zendesk day to day. They are not resellers and not implementation partners: they are support and customer experience leaders whose own teams live in it. They have done migrations in both directions, built help centres in Guide, and worked out which of the AI features are worth turning on.
Bring the specific thing. A trigger tangle you are afraid to touch. Business hours and service levels that do not reflect reality. A help centre with two hundred articles and no structure. A migration you have been asked to scope. Whether to add AI agents, and what to measure if you do.
Thirty minutes with someone who has already done it is usually cheaper than a statement of work. Your first call is free.
What a Zendesk mentor helps with
- Trigger and automation clean up when nobody remembers why a rule exists
- Service level policies and business hours that match how the team works
- Help centre structure in Guide, and what to write first
- Explore dashboards a manager can read in five minutes
- Whether to turn on Zendesk AI agents, and what to measure if you do
- Migrating into or out of Zendesk without losing history
Mentors
Sara Skandalaris
FreeManager, Support Knowledge & Content at Wealthsimple
Detroit, MI
Chat with me about AI, L&D, Quality, Knowledge Management, and Operational Excellence!
Stephen Nock
FreeCoach at &joy Coaching
Berlin
Certified Coach & Facilitator for "Better" Employee & Customer Experiences
Alisha (Ali) Joseph
FreeFounder at Savvy Service Pro Learning Solutions
Streamwood, Illinois, United States
15+ years in contact center startups, BPOs, you name it! I’ve built powerhouse teams, tackled tough ops challenges & helped leaders thrive. Now, with Savvy Service Pro, I’m here to help YOU level up.
Stacy Justino
FreeProduct Support Manager at PetDesk
Weymouth
I'm a people-first support leader who has managed teams in the casual gaming (B2C) and SaaS (B2B) industries
Conor Pendergrast
FreeCoach & Consultant at CustomerSuccess.cx
Birmingham
I'm a 15-year professional in the field of customer experience, support and success
Angel Funes
FreeChief Customer Officer at Mentors CX
Berlin
I've worked in the CX industry for 12 years. From agent to program manager, gaining valuable skills.
Ira Shevelova
FreeHead of Enablement in Customer Care at Superhuman (formerly Grammarly)
Kyiv
15+ years building what makes customer care work: teams, quality, learning, knowledge, and workforce planning that keeps capacity aligned with demand.
Haneen Yehya
FreeHead of Customer Experience at Naviparking
Dubai
I make sure CX is a shared strategy across the whole organization, then I go ahead and execute it.
Luis Carrillo
FreeDirector of Customer Support at Prodege
Menifee
CX and support leader driving better service, stronger teams, and scalable operations.
Ty Givens
FreeFounder & CEO of CX Collective at CX Collective
Inglewood
CX leader with 20+ years scaling support teams and turning CX into a growth driver.
Kris Mendoza
FreeHead of CX at Telgorithm
Portland
Senior CX Leader | ex-Stripe, ex-Netflix
Rita Saoud
FreeSenior Vice President at Horatio
Santo Domingo
CX-focused BPO expert with a passion for teaching, empowering teams, and driving process improvements. Dedicated to creating exceptional customer experiences through smart, scalable solutions.
Showing 12 of 33. See all 33 Zendesk mentors in the directory.
From sessions with these mentors
Sara provided an exceptional mentorship session on CX quality and training. The session was well-structured, providing actionable resources I could implement immediately. Sara's supportive style and expertise have already helped improve our approach. Highly recommended for anyone seeking CX guidance.
Had an amazing mentorship session with Alisha! She was incredibly patient, welcoming, and genuinely invested in helping me improve. She provided actionable advice that I can apply right away. Truly went above and beyond—highly recommend!
Learn it, then talk it through
Questions people ask before booking
Is the first call really free?
Yes. One 30 minute call with any mentor, no card and no trial to cancel. Membership after that is one price for unlimited calls.
Are these mentors Zendesk partners or resellers?
No. They are support and customer experience people who use Zendesk in their own teams. Nobody on this page is paid by Zendesk or takes a referral fee.
Can a mentor go into our instance with us?
A session is a video call and most mentors are happy to look at a shared screen. They will not ask for admin access to your instance, and you should not give it.
We are choosing between Zendesk and something else. Can they help?
Yes, and several will argue against Zendesk for your case. Mentors CX also has a page of Intercom mentors if you want the other side of the same question.
Other ways to browse
- Customer service and support47
- Building a team39
- Team management39
- SaaS36
- Remote work27
- Consulting21
- Customer journey mapping20
- Customer loyalty and retention20
- Voice of the customer programs20
- Data analysis and insights19
- Ecommerce19
- Employee Training and Engagement19
- Technology16
- Customer Feedback and Surveys15
- Intercom15
- Onboarding15
- Outsourcing15
- Omni-channel Experience14
- Customer Success Management13
- Confluence12
- All mentors
Stop guessing. Ask someone who runs Zendesk every day.
Your first call is free. Membership after that is unlimited 1:1 calls at one price.
First call free · 33 mentors
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