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0 reviews
Free
Price per hour
min
Call duration
Soon.
Next Available day
English
Streamwood, Illinois, United States, United States of America
Joined February, 2025
5.0
Free
Price per session
30 min
I’ve spent 15+ years in the contact center world, starting on the frontlines & working my way up to senior leadership. Now, through Savvy Service Pro, I help leaders build stronger teams, lead with confidence, & make real impact in their organizations.
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I've lead operation teams from sizes 10 to 120 ranging from agents, team leaders & managers in startups.
I'm experienced in onboarding & managing BPO partner's performance.
I've lead the implementation of outsourcing teams in customer success & support operations for Uber Freight & Tovala.
I have led teams within the United States & internationally remote for over 4 years.
Onboarding new-hires & BPOs
I've worked as an Operations Manager & Sr Manager with Grubhub.
Operations Manager with Uber Freight
I went from being an agent to a team leader to a manager working for Avant.
Part of my company's services (Savvy Service Pro Learning Solutions) is consulting with contact center teams & leaders to help improve team engagement, development & overall growth.
Over 10 years of experience work with Zendesk including ticket routing/category management & user access management.
1 1/2 years experience with Assembled for BPO support team (tier 1).
Had an amazing mentorship session with Alisha! She was incredibly patient, welcoming, and genuinely invested in helping me improve. She provided actionable advice that I can apply right away. Truly went above and beyond—highly recommend!