Mentor · Customer Experience
Founder @ Savvy Service Pro Learning Solutions
15+ years in contact center startups, BPOs, you name it! I’ve built powerhouse teams, tackled tough ops challenges & helped leaders thrive. Now, with Savvy Service Pro, I’m here to help YOU level up.
I’ve spent 15+ years in the contact center world, starting on the frontlines & working my way up to senior leadership. Now, through Savvy Service Pro, I help leaders build stronger teams, lead with confidence, & make real impact in their organizations.
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I've lead operation teams from sizes 10 to 120 ranging from agents, team leaders & managers in startups.
I'm experienced in onboarding & managing BPO partner's performance.
I've lead the implementation of outsourcing teams in customer success & support operations for Uber Freight & Tovala.
I have led teams within the United States & internationally remote for over 4 years.
Onboarding new-hires & BPOs
I've worked as an Operations Manager & Sr Manager with Grubhub.
Operations Manager with Uber Freight
I went from being an agent to a team leader to a manager working for Avant.
Part of my company's services (Savvy Service Pro Learning Solutions) is consulting with contact center teams & leaders to help improve team engagement, development & overall growth.
Over 10 years of experience work with Zendesk including ticket routing/category management & user access management.
1 1/2 years experience with Assembled for BPO support team (tier 1).
Varun Arora
Co-founder · Score AI
Had an amazing mentorship session with Alisha! She was incredibly patient, welcoming, and genuinely invested in helping me improve. She provided actionable advice that I can apply right away. Truly went above and beyond—highly recommend!
Verified session· Employee Training and Engagement· 30 min· 2 Apr 2025
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