Building a team mentors
39 verified mentors who work on building a team. Book a 1:1 call about the problem on your desk this week. Your first call is free.
Hiring the first five is a different job from hiring the next fifty
Building a customer experience team is a series of decisions you make once and live with for years. What the first hire actually does, whether you want generalists or specialists, what goes in the job description, and how you tell in an interview whether someone can handle an angry customer at four on a Friday.
The mentors here have built teams from nothing and inherited ones that were already broken. Several have hired across time zones and through outsourcing partners. They will tell you what they got wrong, which is usually the more useful half of the conversation.
Bring the real constraint: a headcount request that keeps getting deferred, a scorecard you do not trust, an offer you are about to make and are not sure about, a team that doubled and stopped working. Most people use a first call to pressure test a decision they have already half made.
If you are hiring your first support person and have never done it before, say so when you book. Several of these mentors have written the job description you are about to write.
What a building a team mentor helps with
- Writing a job description that filters for the work, not the keywords
- Interview questions and scorecards that predict how someone handles a hard customer
- Deciding between generalists, specialists and a first team lead
- Building a case for headcount your finance team will approve
- Onboarding a new hire to productive in weeks rather than months
- Hiring across time zones, and what changes when you do
Mentors
Coach Rios
FreeHead of CX | Customer Support Leader Coach at Cityside Fiber | RIOS MGMT
Irvine
CX Support Leader & Coach Helping Customer Experience and Support Leaders power-up and own their seat at the table!
Sarah Caminiti
FreeHead of Customer Service, US at abcam
Providence
CX leader passionate about aligning strategy and empathy to build lasting customer trust and impact!
Stacy Justino
FreeProduct Support Manager at PetDesk
Weymouth
I'm a people-first support leader who has managed teams in the casual gaming (B2C) and SaaS (B2B) industries
Conor Pendergrast
FreeCoach & Consultant at CustomerSuccess.cx
Birmingham
I'm a 15-year professional in the field of customer experience, support and success
Ilyas Wali
FreeGlobal Head - Customer Experience at Angara.com
Jaipur
Leader in CX Transformation and AI-Led Retention - CRM | Loyalty | Customer Journey | ORM | Luxury e-tail & retail | VOC | OmniChannel | Gems & Jewelry
Natascha Winkler
FreeDirector of Customer Operations at SafetyWing
Bühl
I help people grow with clarity, confidence, and without losing themselves in the process.
Ira Shevelova
FreeHead of Enablement in Customer Care at Superhuman (formerly Grammarly)
Kyiv
15+ years building what makes customer care work: teams, quality, learning, knowledge, and workforce planning that keeps capacity aligned with demand.
Karthick JL
FreeFounder at Customer Success Compass
Chennai
CS & CX leader with 20+ years helping professionals, leaders and B2B founders scale retention, growth, leadership and customer centric strategies.
Haneen Yehya
FreeHead of Customer Experience at Naviparking
Dubai
I make sure CX is a shared strategy across the whole organization, then I go ahead and execute it.
Heather Casey
FreeCEO & Principal Operations Consultant at Casey Advisory
San Francisco
Helping people turn ideas into clear systems and real momentum
Amiee Twigg
FreeCustomer Experience Lead at Found
Bangor
Helping people grow through guidance, support, and empowering them to find their path.
Ty Givens
FreeFounder & CEO of CX Collective at CX Collective
Inglewood
CX leader with 20+ years scaling support teams and turning CX into a growth driver.
Showing 12 of 39. See all 39 Building a team mentors in the directory.
From sessions with these mentors
Coach Rios knows his stuff! He was instrumental in helping me develop a plan on how to pitch a new job description to our finance and people team. I would highly recommend him to everyone!
Stacy is the best! She's full of wisdom, knowledge, and kindness. She really empowered me to be a better leader and helped guide me through some tough transitions.
Learn it, then talk it through
Questions people ask before booking
Is the first call really free?
Yes. One 30 minute call with any mentor, no card and no trial to cancel. Membership after that is one price for unlimited calls.
I am hiring one person, not building a department. Is this still for me?
Yes, and it is the more common case here. The first hire is the hardest one to undo, so it is worth 30 minutes with someone who has already made it.
Can a mentor look at my job description or scorecard?
Most will. Send it in the booking notes so they can read it before the call rather than spending the first ten minutes catching up.
Do these mentors recruit, or help me recruit?
They help you recruit. Mentors CX is not a recruiting agency and nobody on this page is paid to place a candidate with you.
Other ways to browse
- Customer service and support47
- Team management39
- SaaS36
- Zendesk33
- Remote work27
- Consulting21
- Customer journey mapping20
- Customer loyalty and retention20
- Voice of the customer programs20
- Data analysis and insights19
- Ecommerce19
- Employee Training and Engagement19
- Technology16
- Customer Feedback and Surveys15
- Intercom15
- Onboarding15
- Outsourcing15
- Omni-channel Experience14
- Customer Success Management13
- Confluence12
- All mentors
Stop guessing. Ask someone who has done building a team.
Your first call is free. Membership after that is unlimited 1:1 calls at one price.
First call free · 39 mentors
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