Customer service and support mentors
47 verified mentors who work on customer service and support. Book a 1:1 call about the problem on your desk this week. Your first call is free.
Support is where the customer meets the company
Most customer experience work is invisible until a ticket goes wrong. Support leaders carry the queue, the staffing model, the tone of every reply and the numbers that get read out on Monday. The mentors on this page have done that job at startups with three agents and at outsourcers with three hundred. They are not consultants selling a framework. They answered the tickets, built the teams and were on the hook for the results.
A call is a working session rather than a lecture. Bring the thing you are stuck on: a QA rubric nobody follows, a first response time that will not come down, a hire that is not working out, a tool migration you have been asked to scope. You will usually leave with a plan and a document the mentor already uses.
Most people book here because they are the only person thinking about support at their company, or because they have just been handed a team and no playbook. Both are normal. Say which one you are when you book and the mentor will start there.
What a customer service and support mentor helps with
- Setting SLAs and first response targets a small team can actually hit
- Hiring, onboarding and coaching agents with no training department
- Choosing and migrating a help desk: Zendesk, Intercom, Gorgias, Freshdesk
- Building a QA rubric and running calibration people do not dread
- Deciding what to outsource, to whom, and how to hold quality
- Moving from support into customer success or CX leadership
Mentors
Ren Fuller-Wasserman
FreeVP of Customer Experience at Hello TUSHY
Cambria, CA
Seasoned CX leader blending human connection with AI to create soulful, scalable customer experiences.
Melanie Zayat
FreeFounder - CX Strategist at Tovana
Buenos Aires
CX strategist passionate about UX research. Mentor in EN/ES. Specializing in SaaS onboarding & help centers
Sara Skandalaris
FreeManager, Support Knowledge & Content at Wealthsimple
Detroit, MI
Chat with me about AI, L&D, Quality, Knowledge Management, and Operational Excellence!
Stephen Nock
FreeCoach at &joy Coaching
Berlin
Certified Coach & Facilitator for "Better" Employee & Customer Experiences
Sarah Caminiti
FreeHead of Customer Service, US at abcam
Providence
CX leader passionate about aligning strategy and empathy to build lasting customer trust and impact!
Conor Pendergrast
FreeCoach & Consultant at CustomerSuccess.cx
Birmingham
I'm a 15-year professional in the field of customer experience, support and success
Daniel Orenes Ferrandez
FreeSenior Manager - Customer Experience at Uber Japan
Tokyo
I'm a CX leader based in Japan with more than 10 years of experience. I focus on Customer Service and Conversational AI.
Ilyas Wali
FreeGlobal Head - Customer Experience at Angara.com
Jaipur
Leader in CX Transformation and AI-Led Retention - CRM | Loyalty | Customer Journey | ORM | Luxury e-tail & retail | VOC | OmniChannel | Gems & Jewelry
Natascha Winkler
FreeDirector of Customer Operations at SafetyWing
Bühl
I help people grow with clarity, confidence, and without losing themselves in the process.
Ira Shevelova
FreeHead of Enablement in Customer Care at Superhuman (formerly Grammarly)
Kyiv
15+ years building what makes customer care work: teams, quality, learning, knowledge, and workforce planning that keeps capacity aligned with demand.
Karthick JL
FreeFounder at Customer Success Compass
Chennai
CS & CX leader with 20+ years helping professionals, leaders and B2B founders scale retention, growth, leadership and customer centric strategies.
Heather Casey
FreeCEO & Principal Operations Consultant at Casey Advisory
San Francisco
Helping people turn ideas into clear systems and real momentum
Showing 12 of 47. See all 47 Customer service and support mentors in the directory.
From sessions with these mentors
I recently had the chance to connect with Ren to exchange ideas on all things Customer Experience, and I left the conversation feeling both energized and inspired. She has such a warm approach, paired with a true depth of CX and people knowledge. What stood out most to me was how every insight she shared came with practical, applicable takeaways that I could put into action right away.
Connecting with Melanie was a godsend for what I was looking for within my company. She not only helped me with very relevant insights for my project but also showed me ways I could improve the company's onboarding process. I was very lucky to meet Melanie, an excellent professional and a wonderful person! It was 100% worth it =)
Learn it, then talk it through
Questions people ask before booking
Is the first call really free?
Yes. One 30 minute call with any mentor, no card and no trial to cancel. Membership after that is one price for unlimited calls.
How do I choose between this many mentors?
Read the short bio and the reviews, then pick someone whose last job looks like your next problem. Company size matters more than title: if you have three agents, a mentor who ran a team of four will be more use than a VP.
Can I ask about a specific tool, like Zendesk?
Yes. Mentors list their toolkit on their profile, and Mentors CX has separate pages for Zendesk mentors and Intercom mentors if the tool is the whole question.
What if I am the only support person at my company?
That is the most common situation on this page. Several of these mentors built a support function from one person. Say so when you book and they will start there rather than assuming you have a team.
Other ways to browse
- Building a team39
- Team management39
- SaaS36
- Zendesk33
- Remote work27
- Consulting21
- Customer journey mapping20
- Customer loyalty and retention20
- Voice of the customer programs20
- Data analysis and insights19
- Ecommerce19
- Employee Training and Engagement19
- Technology16
- Customer Feedback and Surveys15
- Intercom15
- Onboarding15
- Outsourcing15
- Omni-channel Experience14
- Customer Success Management13
- Confluence12
- All mentors
Stop guessing. Ask someone who has done customer service and support.
Your first call is free. Membership after that is unlimited 1:1 calls at one price.
First call free · 47 mentors
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