About
I'm a customer support leader with extensive experience in driving customer success, optimizing support operations, and mentoring teams to enhance CX strategies. With a background in executive leadership at global organizations, I’m passionate about helping professionals grow in their careers and navigate the evolving landscape of customer experience. My goal is to share insights, provide guidance, and support others in building impactful CX teams and strategies.
Experience
Regional VP Customer Support - APJ
Head of WW Customer Support Strategy & Operations
Head of Global Support Partner Ecosystem
Expertise
Have built multiple large highly technical teams accross APJ servicing a global customer base
Have build and led multiple highly technical support centres accross APJ servicing a global customer base.
Have run the global Support Partner programe for a large US Nasdaq listed Software / SaaS company - with ~ 70 partners and 450 partner engineers. Have also established outsourcing partnerships with technical partners in key geographies to augment delivery capabilities locally.
Industry
IT
Toolkit
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