English, Italian, German
Berlin, Germany
Joined March, 2025
0.0
Free
Price per session
30 min
I've been fortunate to have had exceptional mentors and teammates who guided me through numerous challenges, from late-night outages to marketing campaigns inadvertently targeting millions of customers in the wrong languages. I had to make tough decisions for the greater good of the team at times, but I knew I could count on the Support of my team. I've had the privilege of recruiting and encountering forward-thinking talents. These individuals believed in automation when it was considered a "budget luxury" and embraced remote work before it became a necessity due to a pandemic. All these remarkable people have prevented me from skipping crucial steps and rushing upward too hastily.
Support Ops consultant and Fractional Leader. As a consultant and fractional Leader, I helped several customers develop a comprehensive strategy for their support Team, including all aspects that make such an undertaking successful.
Senior Customer Support Specialist L3 Tier 3 support and Support Ops
Director Of Customer Support
Operations Manager, Germany
English and Italian Support
Managed hiring and training of remote customer support agents since 2014. Been working remotely on and off since 2008.
What I am most passionate about. Building teams of talented individuals from all over the world has led me to learn so much from so many amazing professionals.
The most important piece of the puzzle in any industry.
What of the most fun things I get to work on as Support Ops.
I've worked in both the BPO industry and recruiting outsourced international talent.
Where I spent the longest time working in my career.
Started my career in the amazing Tumblr Support team.
Worked with several ecommerce companies across the US and the EU.
My most recent experience, collaborating as a fractional leader and Support Ops.
15 years of experience, of which 7 as an admin. Expert Explore reports builder.
Used extensively in connection with Zendesk while working in SaaS
User and supporter since the tool was launched.
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