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Free
Price per hour
min
Call duration
Soon.
Next Available day
English
Gilbert, United States of America
Joined March, 2025
0.0
Free
Price per session
30 min
I'm a seasoned CX executive with over 15 years of experience leading customer support, operations, and trust & safety teams at high-growth companies. I specialize in scaling global teams, optimizing customer journeys, and leveraging AI and automation to enhance efficiency. Passionate about mentorship, I enjoy helping CX leaders navigate challenges, build high-performing teams, and drive meaningful impact in their organizations.
Catapult Partners helps startups and high-growth companies build CX operations that drive retention, loyalty, and scale. We offer CX consulting, executive coaching, and fractional leadership to help businesses turn customer experience into a competitive advantage.
VP of Customer Experience
VP of Claims Experience
Regional Director of Sales and Delivery
I specialize in building, leading, and optimizing fully remote, globally distributed teams. With experience managing CX, Trust & Safety, and operations teams across multiple time zones, I understand how to foster collaboration, accountability, and performance in virtual environments.
I help organizations deeply understand their customers by mapping out every touchpoint of the customer experience. By identifying friction points, inefficiencies, and opportunities for improvement, I enable companies to create seamless, high-impact customer interactions.
I specialize in designing and optimizing outsourcing strategies that balance cost efficiency with exceptional customer experience. With hands-on experience managing global BPO partnerships, I understand how to select the right vendors, structure contracts, and drive performance through clear SLAs and KPIs.
I help businesses build lasting relationships with their customers by developing strategies that drive engagement, trust, and long-term loyalty. By leveraging data-driven insights, proactive support initiatives, and personalized experiences, I ensure companies reduce churn and increase customer lifetime value.
I specialize in building high-performing customer service and support teams that deliver fast, effective, and customer-centric solutions. With experience leading global support operations, I focus on optimizing workflows, implementing automation and AI, and creating scalable support models.
I previously worked at Whatnot, the fastest growing e-commerce marketplace in the US.
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