About
I'm a CX Evangelist & passionate Customer Experience leader with over a decade of experience driving CX transformation across industries. I specialize in customer-centric strategy, VOC programs, CX tech , CX AI and building high-impact service teams. As a mentor, I love empowering others to create meaningful experiences that drive loyalty and growth. Let's elevate CX together. I am CXPA chapter leadership member, Bain CCX certified and XM global professional member
Experience
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Expertise
Customer service & support : Design Assesment Techmology Agent AI
Loyalty Program & Startegy Retnetion Program & Startegy
CJM AS IS & To Be Can do it on CJM tool
Helping how to choose the right Omni Channel platform ( from design to operation)
Build Surveys with CSAT, NPS, CES , ..... etc
VOC governance , startegy , design to operaion
Industry
Autmotive CX
CX consultation
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10 Years in 3 countires for design , implement & operate many restaurants brands : CRM CX startegy CX operation
CX consultation
Toolkit
Reviews
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