I’m Camila Ferreira, an award-winning CX leader, global business strategist, and international speaker, dedicated to transforming strategy into tangible results. With a deep-rooted belief that every process is an opportunity for human connection, I work at the intersection of business and people to drive revenue, foster innovation, and elevate customer experiences on a global scale.
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I help organizations embed customer experience into their business model to drive loyalty, retention, and scalable revenue. My approach turns CX into a strategic growth engine, not just a support function.
I guide leaders in designing and optimizing customer journeys that reduce friction, enhance value delivery, and align experience with measurable business goals, turning insight into action across the full lifecycle.
I spent the last 15 years working in Tech giants like Uber and Groupon.
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Kelly Klein
Sr CSM Strategic Accounts · LogicMonitor
I had an inspirational call with Camila where she shared her career journey with me. It gave me the inspiration to look at my own career aspirations from a different point of view - one I will carry forward all throughout my future. Thanks Camila!
Verified session· Customer-led Growth· 30 min· 21 Apr 2026
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