About
I have over 20 years of experience in technical customer support, and 6 years as a leader in support and technical success. I'm particularly interested in streamlining support operations and making my team's lives easier and more productive!
Experience
No data yet.
Expertise
I've worked remotely for around 13 years and managed teams remotely for 6 years.
I've managed and coached ICs, Managers and Directors and various combinations of all of the above!
I've built regional teams, added new teams and set the tone and direction for how the overall team operates. I'm a big fan of intentional organizational design and planning for future team structures.
I've worked in Technical Customer Support primarily for the past 25 years.
Industry
I've worked for SaaS companies for over 10 years
I have previous experience in more traditional (non-SaaS) software companies.
Toolkit
I worked with (and was an admin of) Zendesk for 8 years
I implemented TheLoops as a customer for 2 years before joining the team!
Reviews
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