Manager, Support Knowledge & Content @ Wealthsimple
Chat with me about AI, L&D, Quality, Knowledge Management, and Operational Excellence!
Coach @ &joy Coaching
Certified Coach & Facilitator for "Better" Employee & Customer Experiences
Founder @ Savvy Service Pro Learning Solutions
15+ years in contact center startups, BPOs, you name it! I’ve built powerhouse teams, tackled tough ops challenges & helped leaders thrive. Now, with Savvy Service Pro, I’m here to help YOU level up.
Head of CX | Customer Support Leader Coach @ Cityside Fiber | RIOS MGMT
CX Support Leader & Coach Helping Customer Experience and Support Leaders power-up and own their seat at the table!
Head of Customer Service, US @ abcam
CX leader passionate about aligning strategy and empathy to build lasting customer trust and impact!
Product Support Manager @ PetDesk
I'm a people-first support leader who has managed teams in the casual gaming (B2C) and SaaS (B2B) industries
Coach & Consultant @ CustomerSuccess.cx
I'm a 15-year professional in the field of customer experience, support and success
Chief Customer Officer @ Mentors CX
I've worked in the CX industry for 12 years. From agent to program manager, gaining valuable skills.
Global Head - Customer Experience @ Angara.com
Leader in CX Transformation and AI-Led Retention - CRM | Loyalty | Customer Journey | ORM | Luxury e-tail & retail | VOC | OmniChannel | Gems & Jewelry
Director of Customer Operations @ SafetyWing
I help people grow with clarity, confidence, and without losing themselves in the process.
Head of Enablement in Customer Care @ Superhuman (formerly Grammarly)
15+ years building what makes customer care work: teams, quality, learning, knowledge, and workforce planning that keeps capacity aligned with demand.
Founder @ Customer Success Compass
CS & CX leader with 20+ years helping professionals, leaders and B2B founders scale retention, growth, leadership and customer centric strategies.