About
Hey! I'm Andrei, CX & Zendesk expert (10+ yrs). I'm the first guy who was recognized as 'The Wise One' by Zendesk (at the Community Day in 2021) for my tips in the Zendesk Community. 🧙♂️
Experience
CEO & Co-Founder. Productivity & AI-based apps for Zendesk.
Expertise
I apply this methodology to CX and customer support. Learn more here. https://support.zendesk.com/hc/en-us/community/posts/360028933614
I am a many-year CX and Zendesk expert. Over 150 jobs on Upwork (top rated).
I love doing research and analytics. A lot of experience with Zendesk Explore and different BI tools.
Industry
I had CX & Zendesk projects in many domains: FinTech, MedTech, Telecom, Automotive, SaaS, etc.
I helped many Ecommerce brands improve CX and Zendesk operations.
I worked with largest telecom brand in Belarus on their Zendesk setup and optimization over 5 years.
Toolkit
Reviews
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