HM Franklin, United States of America English I’ve spent most of my career in fast-paced, high-growth startup environments building teams from the ground up!
Expertise Industry Skills
Building a Team
Team Management
Customer Service and Support
Voice of the Customer (VoC) Programs
Data Analysis and Insights
March, 2025 30 min sessionsAK Batumi, Georgia Russian, Belarusian, German, English CX & Zendesk Expert. Recognized 'The Wise One' by Zendesk (2021). Ph.D. in Sociology (2015). 🧙♂️
Expertise Industry Skills
Customer Journey Mapping
Customer Service and Support
Data Analysis and Insights
March, 2025 30 min sessionsVice President - APJ Support, Services & Technology | Strategic & Hands-on CX Leader | $850M ARR | SW, SaaS, AI, Cloud, Data, Cyber | Ex-Commvault, HP, Compaq
Expertise Industry Skills
Building a Team
Customer Service and Support
Outsourcing
March, 2025 30 min sessionsJN Justin Neal Founder and Principal Consultant @ SuccessWave Solutions LLC
New Free
Holly Springs, United States of America English SaaS & CS Ops Leader & Mentor passionate about digital transformation & customer success.
Expertise Industry Skills
Customer Success Management
Team Management
Remote Work
Customer-led Growth
Customer Loyalty and Retention
Customer Journey Mapping
Data Analysis and Insights
March, 2025 30 min sessionsTN Sao Paulo, Brazil Portuguese (Portugal, Brazil), English, Spanish I have a dual-sided view of CX: from strategic roles and consulting, as well as being an operator!
Expertise Industry Skills
Remote Work
Customer Journey Mapping
Employee Training and Engagement
Crisis Management
Building a Team
Team Management
Voice of the Customer (VoC) Programs
March, 2025 30 min sessionsJP Newbury, United Kingdom English "In all my years in the #customerexperience #CCaaS industry, I've never met a recruitment consultant like James!" - CX Consultancy, Company Co-Founder
Expertise Industry Skills
Building a Team
Onboarding
Remote Work
Employee Training and Engagement
Brand Experience
March, 2025 30 min sessionsSS Simone Secci Fractional Leader and Support Ops consultant @ self-employed
New Free
Berlin, Germany English, Italian, German Customer Support leader, Support Ops strategist, Zendesk expert with 15 years of experience in tech support.
Expertise Industry Skills
Remote Work
Building a Team
Customer Service and Support
Data Analysis and Insights
Outsourcing
March, 2025 30 min sessionsJK Gilbert, United States of America English I help businesses scale CX, optimize support, and boost customer loyalty with efficient operations.
Expertise Industry Skills
Customer Journey Mapping
Outsourcing
Remote Work
Customer Loyalty and Retention
Customer Service and Support
March, 2025 30 min sessionsGC Madrid, Spain English, Italian, Spanish Data-Driven CX Leader | AI & SaaS Expert | Team Builder & Strategist
Expertise Industry Skills
Building a Team
Team Management
Data Analysis and Insights
Technology Integration
February, 2025 30 min sessionsMC miami, United States of America Telugu I am a product engineer, who is fond of AI
Expertise Industry Skills
Social Media Management
Building a Team
Customer Journey Mapping
Team Management
Remote Work
Customer Service and Support
February, 2025 30 min sessionsOB San Pedro Sula, Honduras English, Spanish Experienced Support leader with 15+ years, excelling in remote work, problem-solving, and innovation
Expertise Industry Skills
Remote Work
Building a Team
Team Management
Onboarding
Customer Service and Support
Crisis Management
Customer Feedback and Surveys
Customer Loyalty and Retention
February, 2025 30 min sessionsMG Vancouver, Cameroon English, Spanish I'm a Senior Customer Experience Leader that drives operational efficiency and influences change within B2B, B2C SaaS industries. I use data to build, empower, and champion high-performance teams.
Expertise Industry Skills
Remote Work
Building a Team
Team Management
Customer Service and Support
Customer Feedback and Surveys
Vendor Management
December, 2024 30 min sessions
